Registration Coordinator 1 - Internal Resource Pool - Harding Hospital

The Ohio State University

8d • Onsite

About The Position

The Registration Assistant IRP serves as the primary point of contact for visitors and inquiries related to Harding Hospital patients, providing a welcoming and supportive environment. The role provides general guidance and directions to help visitors navigate the OSU Wexner Medical Center. Staff in the Revenue Cycle process patient demographic and insurance information efficiently and accurately, with the broader goal of ensuring collection of net revenue for services rendered.

The position requires knowledge of Harding Hospital visitation policies, accurate use of the SMART Registration system to log and track visitor information, strict HIPAA compliance, and familiarity with Harding Hospital Census in EPIC. The coordinator communicates with patients, families, staff, and other stakeholders and interacts empathetically with patients and families within the behavioral health population.

The schedule is second shift, 4 p.m.–8 p.m. through the week, and weekends, 12 p.m.–8 p.m. The posting also lists the position as intermittent, with 0.2 scheduled hours, and varying shifts.

Requirements

• High school diploma or GED.
• PC knowledge.
• Interpersonal, verbal, and written communication skills.
• At least 6 months of experience in customer service or a healthcare environment.
• Knowledge of Harding Hospital visitation policies.
• Proficiency with the SMART Registration system.
• HIPAA compliance and ability to maintain confidentiality.
• Excellent customer service and communication skills.
• Empathy and compassion when interacting with patients and families in a behavioral health setting.

Nice To Haves

• Experience with Windows, Excel, and intranet/internet navigation tools and system content.
• Medical terminology, coding, and third-party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management, and reporting.
• Strong problem-solving and presentation skills.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Familiarity with Harding Hospital Census in EPIC.

Responsibilities

• Serve as the primary point of contact for visitors and inquiries related to Harding Hospital patients.
• Provide general guidance and directions to help visitors navigate the OSU Wexner Medical Center.
• Follow Harding Hospital visitation policies and visitor access restrictions.
• Accurately log and track visitor information in the SMART Registration system.
• Maintain patient confidentiality and follow HIPAA requirements and data-security regulations.
• Use familiarity with Harding Hospital Census in EPIC to manage patient- and visitor-related data.
• Communicate clearly and effectively with patients, families, staff, and other stakeholders.
• Provide welcoming, professional, and sensitive customer service to visitors, patients, and staff, including an empathetic approach to patients and families in the behavioral health population.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED