Registration Coordinator 1

The Ohio State University

5d

About The Position

The Revenue Cycle at The Ohio State University Wexner Medical Center provides customer service while accurately and efficiently processing patient demographic and insurance information. Revenue Cycle functions include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. Its primary responsibility is ensuring collection of net revenue for services rendered.

The Patient Access Coordinator is an expert in a product, process, or service-line area, such as physician appointment scheduling, OR/admission, full-service scheduling, pre-registration and registration, insurance verification, or patient-liability determination and communication. The coordinator provides consumers—including clinical staff and patients—with accurate, up-to-date information about products, services, and general procedures. The role schedules return and other appointments as assigned and gathers accurate appointment, demographic, and insurance information to support clinical and financial needs, including changes to insurance or other patient information. The coordinator supports physicians and consumers by coordinating requests and addressing needs in one transaction, resolves routine and complex customer problems, directs customers to appropriate resources, and communicates regularly with clinical staff, medical secretaries, and product/service-line staff. The position is expected to create a positive first impression and use software such as the electronic medical record, scheduling and registration systems, ABN, eligibility, and document-management software.

Requirements

• High school diploma or GED.
• Personal computer knowledge.
• Interpersonal, verbal, and written communication skills.
• At least 6 months of experience in customer service or a healthcare environment.

Responsibilities

• Provide patients and clinical staff with accurate, up-to-date information about products, services, and general procedures.
• Schedule return appointments and other appointments as assigned.
• Gather accurate appointment, demographic, and insurance information, including updates to insurance and other patient information.
• Coordinate physician and consumer requests and meet their needs in one transaction.
• Resolve routine and complex customer problems and direct customers to appropriate resources for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and product/service-line staff to meet customer and department needs.
• Create a positive first impression.
• Use the electronic medical record, scheduling and registration systems, ABN, eligibility, and document-management software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED