Registration Coordinator

Seattle Children's Hospital•Bellevue, WA

About The Position

The Registration Coordinator supports the patient-facing registration experience by helping ensure that each patient encounter is positive, professional, and efficient. The role creates new registrations and checks patients in for scheduled and walk-in clinical visits throughout the hospital’s outpatient setting. Support may be needed for Urgent Care, Radiology, and Access Clinic check-ins. These services operate seven days per week during both day and evening times. The coordinator also schedules return appointments, helps minimize clinic access delays, communicates effectively with patients and families, explains and collects signed consent for care, maintains infection-prevention standards, and establishes systems and resources to improve patient experience processes and efficiency.

Requirements

High school diploma or equivalent experience.
At least one year of customer service and/or administrative support experience.

Nice To Haves

Bachelor’s degree.
At least three years of experience working in a health care setting or related field.
Significant experience working with the general public in a health care or customer service environment.
Familiarity with other cultures or bilingual skills.

Responsibilities

Create new patient registrations.
Check in patients for scheduled and walk-in outpatient clinical visits.
Support check-ins for Urgent Care, Radiology, and Access Clinic as needed.
Schedule patient return-visit appointments.
Help minimize clinic access delays.
Communicate effectively with patients and families.
Inform patients about consent for care and collect signed consent.
Maintain infection-prevention standards.
Establish systems and resources to improve processes and the efficiency of the patient experience.