Registration Coordinator

UnitedHealth Group•Bangor, ME

4d•$18 - $32•Onsite

About The Position

The Registration Coordinator works within the Patient Access department to complete special projects, operational reporting, and administrative tasks, coordinating with other areas as needed. The role completes established processes and protocols while cooperating with the care team to support organizational goals, provide excellent customer service, follow Lean processes, and help meet financial, clinical, and service targets. The position is based at 489 State St, Bangor, Maine. It includes two to three weeks of on-site paid training; training hours will be based on the employee’s schedule or discussed on the first day of employment. The role may require varying schedules and approximately one weekend per month. Flu vaccination is an essential requirement, and candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 2 years of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment.
At least 1 year of professional experience in a hospital or medical setting.
Intermediate proficiency with computers and Windows PC applications, including the ability to learn new and complex computer system applications.
Flu vaccination, with proof obtained before employment to ensure compliance with applicable regulations and client requirements.
Ability to work various schedules based on business needs.
Ability to work weekends, approximately one weekend per month.
Ability to work independently and demonstrate sound judgment and accountability.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Ability to work effectively with health care providers.
Strong organizational and time-management skills.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
Ability to pass a drug test before beginning employment.

Nice To Haves

Experience as a team lead or supervisor.
Experience with Experian and/or Cerner.
Understanding of medical terminology.
Advanced experience with insurance policies and procedures and patient care settings.

Responsibilities

Coordinate with clinical and ancillary department representatives, leadership, payer contacts, consultants, and others as needed.
Complete department leadership’s special projects, including account clean-up, data collection and interpretation, and operational reporting.
Identify needs or trends and escalate them to leadership.
Maintain monthly statistical information and provide it to appropriate recipients.
Work with Coding, HEIS, PFS, and other hospital departments to resolve potential registration issues.
Understand the applications used and how systems integrate in order to complete tasks and troubleshoot issues.
Analyze policies and procedures and maintain a clear understanding of Patient Access functions.
Meet or exceed department productivity and quality standards.
Serve as a preceptor, providing educational support and onboarding for newly hired staff.
Assist with cross-coverage and fill shift needs across applicable Patient Access areas.
Perform other duties upon request.

Benefits

A $3,000 sign-on bonus for external applicants; internal candidates are not eligible.
Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short- and long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Two to three weeks of paid training.