JGH Registration Clerk

WVU Medicine•Ripley, WV

11d

About The Position

Responsible for day-to-day scheduling and monitoring workflow in patient registration, processing payments and billing accounts, and overseeing patient record releases. The Registration Clerk serves as a resource to staff for operational issues and assists other customers who need help. The position requires accurate data entry and data abstraction, reviewing work for accuracy, coordinating with staff on medical records and scheduling, collecting and posting payments, and releasing medical records and protected health information in accordance with protocols and HIPAA. The clerk communicates with patients and clinic staff to ensure paperwork is ready for visits, monitors hospital resource use and supply availability, supports service excellence in assigned clinics, and uses software to complete registration and medical-record requests. This is a part-time position scheduled for 16 hours per week in a normal office setting. The role requires the ability to sit for extended periods.

Requirements

High school diploma or equivalent.
Typing speed of 40 words per minute, verified by testing.
Knowledge of medical terminology.
Strong telephone and interpersonal communication skills.
Outstanding customer service skills.
Team-building skills.
Highly developed social and communication skills.
Excellent judgment and the ability to remain calm and level-headed in difficult situations.
Ability to multitask.
Ability to sit for extended periods.

Nice To Haves

Medical Office Certification.
Insurance experience.

Responsibilities

Schedule and monitor workflow in patient registration.
Process payments and billing accounts and oversee patient record releases.
Serve as a resource for staff on operational issues and assist customers who need help.
Enter and abstract data accurately, and review work for accuracy.
Collaborate with staff to ensure medical records and scheduling are accurate.
Collect and post payments accurately and balance at the end of the shift.
Release medical records and protected health information according to protocols and HIPAA.
Communicate with patients and clinic staff to ensure proper paperwork is available for office visits.
Monitor the use of hospital resources and help ensure supplies are available.
Ensure excellent service in assigned clinics.
Use software programs to complete registration and process medical-record requests.