Registration Clerk - Emergency Department

Beloit Health System•Beloit, WI

5d•$19 - $29•Onsite

About The Position

The ED Registration Clerk is responsible for accurately capturing and maintaining patient problem, procedures, demographics, employment, emergency contact, guarantor, and insurance information for patients admitted to the Emergency Department and for inpatient and outpatient services at Beloit Memorial Hospital. This role establishes hospital billing accounts to accurately charge for services rendered. The clerk interacts with many internal and external guests, creating a positive first impression of the Beloit Health System. This position is also responsible for performing switchboard functions during specified hours.

Requirements

High School diploma or equivalent required.
Strong background in medical terminology
Strong computer skills (including MS Word and Excel) and proficient typing skills.
Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low-to moderate supervision.
Excellent verbal and written communication skills, including professional telephone etiquette.
Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance.

Nice To Haves

Minimum of 3 years registration in an Emergency or Urgent Care setting preferred.
Experience in working directly with the public in a service industry is strongly preferred.

Responsibilities

Arriving patients to Beloit Memorial Hospital Emergency Room.
Taking patient complaints and symptoms and listing them into the quick registration pathway for proper triage.
Gathering all necessary demographic and billing information from patients or family, then entering into billing system accurately.
Verifying patient insurance information and updating insurance information for patients presenting as walk-ins and arrival by Emergency Medical Services.
Completing registration, verification, notification, and collection of patient financial responsibility for Emergency Medical Service arrivals at patient's bedside.
Identifying patients without health insurance and providing information on financial assistance programs and having the patient complete a Patient Responsibility Waiver form.
Notification and collection of all applicable co-pays and self-pay payment deposits for emergency services after EMTALA evaluation of patient condition has taken place, and prior to discharge. Either at the desk or patient bedside.
Coordinating placement of patients into the appropriate inpatient unit as requested by nursing unit and as appears on the Pending admit board.
Performing pre-admission or pre-service registration and/or check-in of patients for hospital surgical and ancillary services during non-covered hours (i.e., weekends, holiday, and third shift hours).
Correctly identifying patients utilizing department policy.
Generating patient arm band, face sheet, and patient labels.
Working closely with ER staff to facilitate patient care during periods of Cerner Downtime.
Working with nursing staff to provide taxi vouchers and payment.
Maintaining an accurate cash drawer and balancing it at the end of the shift.
Attending to assigned work queues to resolve registration errors, allowing patient bills to process in a timely manner.
Promoting positive interactions with medical and clinical staff, patients, and visitors.
Performing all switchboard functions from 8:00 PM - 7:00 AM Monday - Friday, and 4:00 PM - 7:00 AM Saturday, Sunday, and Holidays, and all other times as necessary.