Registration Clerk

Surgery Partners, Inc•Lafayette, LA

About The Position

This role is responsible for greeting patients and families, managing telephone calls, explaining admission forms, ensuring patient information is accurate and complete, collecting payments, and performing various clerical duties. The position requires effective communication, computer proficiency, teamwork, and critical thinking skills, with an understanding of age-specific care.

Requirements

High School Diploma or G.E.D.
One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
Effective communication skills; both orally and written.
Computer skills needed.
Ability to work with others within a team to ensure quality patient care.
Strong critical thinking skills.

Responsibilities

Greets patients/ families promptly and courteously as the patient arrives at the facility.
Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
Reviews all patient forms for completeness, accuracy, and appropriate signatures.
Obtains and enters new patient demographics and updates patient information, as necessary, in the computer system to maintain accuracy for billing.
Collects deposits and/or co-pays according to established guidelines.
Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
Maintains a clean and orderly waiting room.
Performs a variety of clerical duties.
Utilize concepts of age/ developmental stages in interactions with patients and families.