Registration Clerk

Surgery Partners Careers • Lafayette, LA

2d

About The Position

The Registration Clerk is responsible for greeting patients and families, answering the telephone, providing information, and directing calls. This role involves explaining and ensuring the completion of admission forms, including patient rights and living wills. The clerk also updates patient demographics in the computer system, collects deposits and co-pays, and handles patient/family inquiries and complaints. Additionally, the position requires maintaining a clean waiting area, performing clerical duties, and interacting with patients and families while considering their age and developmental stages.

Requirements

• High School Diploma or G.E.D.
• One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
• Effective communication skills; both orally and written.
• Computer skills needed.
• Ability to work with others within a team to ensure quality patient care.
• Strong critical thinking skills.

Responsibilities

• Greets patients/ families promptly and courteously as the patient arrives at the facility.
• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Obtains and enters new patient demographics and updates patient information, as necessary, in the computer system to maintain accuracy for billing.
• Collects deposits and/or co-pays according to established guidelines.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Maintains a clean and orderly waiting room.
• Performs a variety of clerical duties.
• Utilize concepts of age/ developmental stages in interactions with patients and families.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED