Registration Clerk - Emergency Department

Beloit Health System•Beloit, WI

4d•Onsite

About The Position

This position is responsible for accurately capturing and maintaining patient problem, procedures, demographics, employment, emergency contact, guarantor and insurance information for patients admitted to the Emergency Department and for inpatient and outpatient services at Beloit Memorial Hospital. Individuals in this position establish hospital billing accounts to accurately charge for the services that are rendered. Interact with many internal and external guests and are responsible for creating a positive first impression of the Beloit Health System. Responsible for arriving patients to Beloit Memorial Hospital Emergency Room. Takes patient complaints and symptoms and lists them into the quick registration pathway for proper triage. Gathers all necessary demographic and billing information from patients or family, then enters into billing system accurately. Verify patient insurance information and update insurance information for patients presenting as walk-ins and arrival by Emergency Medical Services. Complete registration, verification, notification, and collection of patient financial responsibility for Emergency Medical Service arrivals at patient's bedside. Identify patients without health insurance and provide information on financial assistance program and have patient complete Patient Responsibility Waiver form. Notification and collection of all applicable co-pays and self-pay payment deposits for emergency services after EMTALA evaluation of patient condition has taken place, and prior discharge. Either at desk or patient bedside. Helps coordinate placement of patients into the appropriate inpatient unit as requested by nursing unit and as appears on the Pending admit board. Performs pre-admission or pre-service registration and/or check-in of patients for hospital surgical and ancillary services during non-covered hours (i.e. weekends, holiday and third shift hours). Correctly identifies patients utilizing department policy. Generates patient arm band, face sheet, and patient labels. Works closely with ER staff to facilitate patient care during periods of Cerner Downtime. Works with nursing staff to provide taxi vouchers and paym Responsible for maintaining an accurate cash drawer.and balancing it at end of shift. Attends to assigned work queues to resolve registration errors thus allowing patient bills to process in a timely manner. Promotes positive interactions with medical and clinical staff, patients, and visitors. Performs all switchboard functions from 8:00 PM-7:00 AM Monday-Friday, and 4:00 PM- 7:00 AM Saturday, Sunday, and Holidays, and all other times as necessary.

Requirements

High School diploma or equivalent required.
Strong background in medical terminology.
Strong computer skills (including MS Word and Excel).
Proficient typing skills.
Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low-to moderate supervision.
Excellent verbal and written communication skills, including professional telephone etiquette.
Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance.

Nice To Haves

Minimum of 3 years registration in an Emergency or Urgent Care setting preferred.
Experience in working directly with the public in a service industry is strongly preferred.

Responsibilities

Accurately capture and maintain patient problem, procedures, demographics, employment, emergency contact, guarantor and insurance information.
Establish hospital billing accounts to accurately charge for services rendered.
Create a positive first impression of the Beloit Health System.
Arrive patients to Beloit Memorial Hospital Emergency Room.
Take patient complaints and symptoms and list them into the quick registration pathway for proper triage.
Gather all necessary demographic and billing information from patients or family, then enter into billing system accurately.
Verify patient insurance information and update insurance information for patients presenting as walk-ins and arrival by Emergency Medical Services.
Complete registration, verification, notification, and collection of patient financial responsibility for Emergency Medical Service arrivals at patient's bedside.
Identify patients without health insurance and provide information on financial assistance program and have patient complete Patient Responsibility Waiver form.
Notify and collect all applicable co-pays and self-pay payment deposits for emergency services after EMTALA evaluation of patient condition has taken place, and prior discharge.
Help coordinate placement of patients into the appropriate inpatient unit as requested by nursing unit and as appears on the Pending admit board.
Perform pre-admission or pre-service registration and/or check-in of patients for hospital surgical and ancillary services during non-covered hours.
Correctly identify patients utilizing department policy.
Generate patient arm band, face sheet, and patient labels.
Work closely with ER staff to facilitate patient care during periods of Cerner Downtime.
Work with nursing staff to provide taxi vouchers and payment.
Maintain an accurate cash drawer and balance it at end of shift.
Attend to assigned work queues to resolve registration errors.
Promote positive interactions with medical and clinical staff, patients, and visitors.
Perform all switchboard functions from 8:00 PM-7:00 AM Monday-Friday, and 4:00 PM- 7:00 AM Saturday, Sunday, and Holidays, and all other times as necessary.