Registration Clerk (Temp)

Sac and Fox Tribe of Iowa•Tama, IA

About The Position

The Registration Clerk works in the Health department and performs patient registration and clerical support for clinic services. The role receives calls, greets visitors, schedules appointments, coordinates medical records for new patients, and supports accurate and timely updates to patient records. The clerk promotes the Patient Portal, explains general eligibility requirements, directs questions to appropriate staff, and works with staff to support quality patient care. The position is temporary and non-exempt. It is supervised by the Medical Business Office Manager.

Requirements

High school diploma or General Equivalency Diploma (GED).
Two years of clerical experience in a medical healthcare setting.
At least one year of experience working with an electronic medical record system.
Ability to work efficiently in a fast-paced work environment.
Ability to maintain patient rights and confidentiality.
Computer skills.
Sensitivity to the Tribal customs and health needs of the Tribe.
Must submit to and successfully complete a background investigation.

Nice To Haves

Familiarity with Excel and other Microsoft Office programs.
Knowledge of medical terminology and overall clinical operations.
Ability to speak and understand Meskwaki.

Responsibilities

Receive incoming calls, greet visitors, schedule appointments using the current computer system, and direct visitors to appropriate staff members.
Schedule appointments for all services provided within the clinic.
Coordinate receipt of medical records before new patients’ office visits.
Use recalls and alerts to schedule patients who are due for screenings.
Ensure patients provide current insurance and demographic information.
Check in patients for scheduled appointments and complete necessary forms accurately.
Review RTS daily and inform Benefit Coordinators when there is no active insurance coverage.
Update patient status and demographics in the electronic medical record.
Scan and file patient information in the electronic health record, and record patient information using specified forms.
Promote the Patient Portal to meet meaningful use requirements.
Explain general eligibility requirements and refer questions to appropriate staff.
Use available system reports to complete registration tasks.
Work positively with staff members to support quality patient care.
Obtain consents and maintain current HIPAA documentation on file.
Keep the waiting area neat and organized.
Participate on committees as assigned.
Perform other duties as assigned.