Registration Associate - PRN

Children's Healthcare of Atlanta•Watkinsville, GA

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to obtain patient information and verify insurance, supporting quality care and payment of hospital accounts. The role also works with the Appeals department to help overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The associate interviews patients and families to collect accurate demographic and financial information; enters and maintains registration, billing, tracking, charge-capture, and reconciliation data; verifies coverage and authorizations; explains financial requirements; and collects required payments. The position supports clean claims, communicates wait times and care-related information, maintains confidential medical records, schedules appointments and coordinates resources, and may help with office operations and team training. Some duties vary by clinic and may include prescreening orders or coordinating court-related case materials, subpoenas, and billing.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor's degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Understanding of and familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments and maintain customer service standards at any location.

Nice To Haves

College degree.
One year of registration experience.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) certification.
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance.
Interview patients and families to gather accurate demographic and financial information and ensure required forms and questionnaires are complete.
Enter registration, billing, patient-tracking, charge-capture, and reconciliation data efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect and post deposits or deductible amounts as required.
Capture accurate, compliant data to support clean claims and prevent denials and delayed payments.
Keep patients and families informed about procedures and delays, answer questions, relay messages, and escalate immediate needs.
Communicate wait times by updating schedulers and patient information tools.
Create patient charts, file encounter paperwork, maintain correspondence, preserve confidentiality, and release medical information as required.
Support daily office operations, including opening and closing procedures, front-office supplies, and mail distribution.
Schedule appointments, process referrals, resolve discrepancies with physician offices, and coordinate procedures, provider visits, and resources.
Attend department meetings and potentially serve on committees or quality and service improvement teams.
Support teammates with complex tasks, provide on-the-job training, and participate in staff workflow and development.
In clinic settings, prescreen new-patient orders for completeness and appointment appropriateness.
In applicable clinic settings, prepare case-review materials, coordinate subpoenas, and facilitate billing for expert testimony.