Registration Associate – St. Peter's Hospital - Full Time – Rotating Shift

Trinity Health•Albany, NY

6d•$17 - $23•Onsite

About The Position

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly. This role, also known as Representative I - Patient Access, provides patient-focused customer service. The position involves performing outpatient and/or inpatient registration and insurance verification functions, collecting patient financial liability payments, and ensuring patients meet financial requirements including Medicare medical necessity, payer pre-certifications, and referrals. The role also provides general information to hospital users, patients, families, and physician offices.

Requirements

High school diploma or equivalent.
Minimum one (1) year customer service experience.
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Nice To Haves

Patient Access experience preferred.
Medical terminology required.
Knowledge of diagnostic & procedural coding.
Insurance verification with the ability to explain benefits, secure necessary authorizations.

Responsibilities

Provides patient focused customer service.
Performs outpatient & / or inpatient registration & insurance verification functions.
Collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
Provides general information to hospital users, patients, families & physician offices.
Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.