Senior Registration Associate, Patient Access - St. Peter's Hospital - FT Nights

Trinity Health•Albany, NY

6d•$21 - $32•Onsite

About The Position

Patient Access is looking for a Senior Registration Associate to join their dynamic team in a full-time night shift role! This position provides oversight and support of the workflow and functions in accordance with level of experience, education, and standards. The Senior Registration Associate assumes an expanded role with increased responsibility, including delegating to others. They participate in the development and process improvement of policies and procedures, working closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. This role may partner with leadership in the selection, orientation, and performance feedback of the team. The Senior Registration Associate works cooperatively to ensure that key customer needs are being met and operational and performance goals are achieved.

Requirements

High school graduate or equivalent / GED
Minimum of three (3) years' experience with competency in patient access, pre-service, and/or registration experience.
Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.

Nice To Haves

Previous Leadership Experience
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the revenue cycle.

Responsibilities

Coordinates operational, technical, and/or clerical support services that enhance or improve coordination, preparation, and flow of the department process and core work.
Plans and organizes workflows and prioritizes customers’ needs.
May lead a small team; serves as a mentor.
Creates and maintains procedural standards and records as appropriate for the role.
Develops and maintains educational programs for team members, including new employee orientation.
Utilizes multiple system applications for data collection and management.
Incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety are prioritized.
Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience.
Helps to identify opportunities, develop solutions, and lead the team through resolution.
Employs effective and respectful written, verbal, and nonverbal communications.
Develops an environment of mutual confidence and trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance, and how the work serves Trinity Health objectives.
Proactively recognizes, addresses, and/or escalates organizational, operational, and/or team conflicts.
Performs work in a caring, collaborative, and safe manner that complies with regulatory standards.
Maintains a safe, functional, and organized workspace environment.
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences, and quality standards.
Accountable for continuous role-based self-development and leadership growth.
Supports the professional growth of team members.
Self-monitors and initiates corrections and/or seeks assistance and/or guidance when needed.
Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies, procedures, and guidelines in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices.
Works cross-functionally to assist the manager or supervisor in the operations and staffing of varied Patient Access areas and activities including but not limited to, registration, scheduling, financial clearance, and emergency department.
Coordinates and prioritizes patient flow to ensure smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety, and patient throughput.
Assists in the development of policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes, and patient placement.
Leads and coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues, and makes recommendations to management regarding performance evaluations.