Registration and Scheduling Specialist Lynnfield Primary Care

Beth Israel Lahey Health•Lynnfield, MA

14d•$20 - $27•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing the clinic. Acts as a frontline representative of Lahey Health exercising the highest standards of customer service in all interactions with patients and staff.

Requirements

High school diploma or equivalent
A minimum of 1 year of experience in a high volume customer service related position.
Strong customer service skills
Strong PC skills
Effective written and verbal communication skills
Ability to multi-task

Responsibilities

Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy.
Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.
Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
Monitors patient waiting areas for cleanliness and appearance.
Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.
Floats to other areas as needed based on staffing and volume.
Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You). Manages incoming calls professionally.
Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior.
Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction.
Works on the scheduling work queues and recall lists by calling patients to set up appointments.
Provide each patient with appropriate paperwork per clinic.
Maintains flexibility by adjusting schedule to meet the needs of the department.
Administers MSPQ Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines.