Registrar Emergency Center

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

The Acute Care Hospital Registrar 1 supports the Emergency Center at Royal Oak Hospital. Under the direction of the Patient Access Registration Front Line Manager, the registrar facilitates a smooth, timely registration and admission process by gathering accurate demographic, clinical, and insurance information; collecting applicable patient balances; completing initial financial screening for self-pay and out-of-network patients; and referring patients to Financial Advisors as appropriate. The role also provides reception, patient wayfinding, and customer service.

The registrar uses EPIC to register and admit patients, maintain visit information, process insurance and required documents, and complete related financial and clerical functions. The position is full-time, 40 hours per week, with a day schedule of 7:30 a.m. to 4 p.m. and rotating work every other weekend. Mandatory orientation takes place during the first week from 8 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and customers promptly and warmly, direct them to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visit and admission types and service areas in EPIC; collect and document required demographic and financial information; and activate, convert, and discharge visits as appropriate.
• Interview patients, register them in the appropriate status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocol.
• Review patient insurance, identify and select the correct plan and insurance order in EPIC, document insurance accurately, and process recurring visits according to protocol.
• Verify patient information with third-party payers; collect and document insurance referrals; and communicate authorization and referral requirements to patients and physician or office staff.
• Obtain financial responsibility forms and completed electronic forms as necessary.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and collect and document Advance Directive and Medicare Questionnaire information.
• Issue Medicare Inpatient Letters and Medicare Off-site Notifications as required, scan appropriate documents, and follow hospital and department compliance plans and Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, refer them to Financial Advisors as appropriate, initiate payment plans, obtain payments, and explain applicable funding programs, payment plans, and discounts.
• Incorporate point-of-service collection processes; issue receipts and complete cash balance sheets where applicable; and use audits and controls to manage cash safely and accurately.
• Transcribe written physician orders, clarify them with physician or office staff as needed, determine and document ICD-10 codes, perform medical necessity checks, and issue ABNs as appropriate for Medicare-primary outpatients.
• Affix patient wristbands, prepare patient charts, manage miscellaneous reports, schedules, and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records and support record merges using available system resources and patient contact when necessary.
• May serve as a preceptor for newer staff members.
• Meet or exceed department productivity, collection, quality, accuracy, and insurance-verification standards.
• Provide service to clinical and downstream departments and physicians, and contribute to process-improvement efforts that support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Meet or exceed Corewell Health customer service standards and comply with regular TB testing and influenza vaccination requirements.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED