Registrar Senior Infusion Center

Corewell Health • Livonia, MI

2d • Onsite

About The Position

The Acute Care Hospital Registrar 2 supports the Infusion Center in Livonia and performs all Registrar tasks while serving as a subject matter expert and resource for registration staff. Under the direction of the Patient Access Registration Front Line Manager, this role provides registration services to clinical departments and patient services, mentors newer staff, helps resolve front-line issues, and may represent the management team when the supervisor is absent. The registrar may also help schedule staff, assign tasks, manage work queues, and support special projects and process improvements.

The position handles patient registration and admissions in EPIC, verifies demographic, financial, and insurance information, and supports referrals, authorizations, financial advocacy, estimates, and collections. Additional work includes reviewing consent and privacy forms, screening for medical necessity, handling Medicare documentation, transcribing physician orders, maintaining records and documents, preparing charts and reports, managing cash where applicable, and resolving duplicate medical records and billing-related work queue issues.

The role follows department professionalism, productivity, quality, customer service, and compliance standards. It may support staff training, audits, regulatory reviews, downtime and disaster procedures, and other duties assigned by the team or supervisor. This is a full-time, on-site position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• At least 2 years of relevant experience.
• Excellent customer service skills.
• Ability to maintain professionalism and diplomacy when assisting patients and resolving concerns.
• Ability to meet department productivity, collection, and quality standards.
• Ability to comply with applicable workplace vaccination requirements.

Nice To Haves

• Associate’s degree in business, management, or another related field.
• Bachelor’s degree in business, management, or another related field.

Responsibilities

• Perform all Registrar tasks and provide registration services to clinical departments and patient services as assigned.
• Serve as an expert resource for registration staff and help resolve day-to-day front-line problems.
• Provide courteous customer service, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visit types, admission types, and service areas in EPIC; collect and document demographic and financial information; and activate, convert, or discharge visits as appropriate.
• Review insurance information, select and document the correct insurance plan and order, process recurring visits according to protocol, and facilitate electronic registration tools where available.
• Verify patient information with third-party payers; collect and document referrals; and communicate authorization and referral requirements to patients and physician or office staff.
• Perform financial advocacy activities, coordinate with financial representatives and other resources, resolve questions, initiate payment plans and rebills, and obtain payments as appropriate.
• Integrate scheduling and financial advocacy tasks so patients are cleared as part of the scheduling process; perform financial reviews and calculate complex estimates when needed.
• Review, obtain, or witness consent forms and privacy notices; screen outpatient visits for medical necessity; provide cost estimates; and collect and document advance directive and Medicare questionnaire information.
• Issue Medicare letters and enter required data; scan appropriate documents into EPIC.
• Issue receipts and complete cash balance sheets in specified areas when applicable, using audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify orders with physician or office staff, determine and document ICD-10 codes, and perform medical necessity checks and issue ABNs as appropriate for Medicare-primary outpatients, excluding lab-only outpatients.
• Research potential duplicate medical records, mark records for merge, and contact patients when necessary to confirm record identity.
• Affix patient wristbands, prepare charts, manage reports, schedules, and paperwork, and maintain supply inventory.
• Assist with staff scheduling and review initial time-off requests for management review when needed.
• Complete audits and task lists assigned by the management team.
• Act as a preceptor or shadow newer staff as assigned and maintain department professionalism, productivity, collection, and quality standards.
• Represent management in the supervisor's absence by addressing technical problems, questions, clinical issues, and service concerns.
• Initiate and execute EPIC downtime and disaster procedures and participate in disaster drills as appropriate.
• Communicate with organizational leaders to resolve issues through the chain-of-command process.
• Work with the supervisor on process improvement, new process flows, new-hire training, and other projects.
• Participate in Joint Commission or other regulatory reviews as needed.
• Correct work queue accounts and insurance rejections within one to two business days to support efficient billing.
• Maintain Corewell Health Customer Service Standards and comply with regular TB testing and influenza vaccination requirements.
• Perform other duties assigned by the team or supervisor.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED