Registrar Emergency Center

Corewell Health • Royal Oak, MI

2d • Onsite

About The Position

The Acute Care Hospital Registrar 1 supports the Emergency Center at Royal Oak Hospital. Under the direction of the Patient Access Registration Front Line Manager, this role facilitates timely registration and admission by collecting accurate demographic, clinical, and insurance information; handling point-of-service collections and initial financial screening; providing reception and wayfinding; and maintaining excellent customer service. The position is full-time, five days per week, with a night shift from 11:30 p.m. to 8 a.m. and a rotating schedule that includes every other weekend. Mandatory orientation during the first week is scheduled from 8 a.m. to 4:30 p.m.

The Registrar uses EPIC and other systems to register and admit patients, verify insurance and referrals, collect required forms and payments, support financial advocacy, and complete related documentation. The role also performs clerical and patient-flow tasks, maintains compliance with hospital and departmental requirements, and contributes to service quality and process improvement.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service or health care industry experience.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and professionally; direct patients to the appropriate setting and explain delays when needed.
• Register patients for visits and admissions in EPIC, accurately collect and document demographic and financial information, and activate, convert, or discharge visits as appropriate.
• Interview patients, apply registration guidelines, obtain required forms, and scan documentation into the medical record according to department protocol.
• Review insurance information, select and document the correct insurance plan and order, process recurring visits as required, and use electronic registration tools where available.
• Verify patient information with third-party payers; collect and document referrals; communicate authorization and referral requirements to patients and physician or office staff; and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and document advance directive and Medicare questionnaire information.
• Issue Medicare inpatient letters and off-site notifications when required, scan documents, and comply with hospital and department plans and Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors as appropriate, initiate payment plans, obtain payments, and explain funding programs, payment plans, and discounts.
• Complete point-of-service collection processes and, where applicable, issue receipts and cash balance sheets and use audits and controls to handle cash accurately and safely.
• Transcribe written physician orders and clarify them with physician or office staff as necessary; determine and document ICD-10 codes; perform Medicare outpatient medical-necessity checks and issue ABNs when appropriate.
• Apply patient wristbands, prepare charts, maintain supplies, and complete reports, schedules, paperwork, and other clerical duties.
• In identified areas, facilitate scheduling for ancillary testing.
• Identify potential duplicate medical records and mark them for merge, using available system resources and contacting patients if necessary to confirm identity.
• May serve as a preceptor for newer staff members.
• Meet or exceed individual productivity, collection, registration, insurance-verification, and quality standards.
• Provide service to clinical and downstream departments and physicians and contribute to process-improvement activities that support efficient patient and process flow.
• Maintain compliance with required TB testing and influenza vaccination requirements.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED