Phlebotomist Registrar- Emergency Relief

Frederick Health•Frederick, MD

About The Position

The Phlebotomist Registrar supports Frederick Health’s mission, vision, core values, customer service philosophy, and compliance requirements. The role collects specimens according to physician orders and standard procedures, safeguarding specimen integrity and patient safety. It also obtains and enters accurate patient demographic, insurance, and test-order information for services at on- and off-site facilities, helping reduce third-party denials and collection delays. The position verifies insurance eligibility and authorizations, collects patient cost-sharing amounts at or before service, refers patients to Financial Counselors or provides financial-assistance applications when applicable, and balances the cash drawer daily. It requires effective communication, sound judgment, attention to detail, adaptability, and the ability to manage multiple tasks under pressure with minimal supervision. The role has exposure to blood or body fluids and may involve bleeding-time responsibilities subject to applicable CLIA qualifications.

Requirements

High school diploma or GED.
Current BLS (CPR) certification in compliance with site policy for new hires.
One year of customer service experience.
Ability to interpret information needed to identify patient requirements relative to age-specific needs and provide care as described in department policies and procedures.
Excellent verbal and written communication skills.
Ability to follow verbal and written instructions.
Attention to detail and ability to analyze and determine data needed for patient registration functions.
Ability to complete multiple tasks simultaneously and work under pressure with minimal supervision.
Ability to understand, apply, and follow policies and procedures, and adapt to a changing work environment.

Nice To Haves

Thirteen-week phlebotomy course or three-month military course.
Certification from an approved phlebotomy program.
Previous phlebotomy experience.
One year of experience in patient registration, patient accounts, a physician’s office practice, or another healthcare facility.
Understanding of medical terminology.
Current valid driver’s license, if required by the location.

Responsibilities

Collect blood, urine, and culture specimens according to physician orders while ensuring specimen integrity.
Follow procedures for positive patient identification, specimen collection, labeling, processing, and handling.
Enter patient demographics for registration and enter test orders.
Resolve ambiguous or unusual test orders by contacting appropriate medical or laboratory personnel.
Verify insurance eligibility and authorizations before or at the time of service.
Collect copayments, deductibles, coinsurance, and full costs for non-covered or self-pay services before or at the time of service.
Refer patients to Financial Counselors for financial assistance or provide an application when applicable.
Cash out the cash drawer appropriately each day.
Communicate effectively with patients, customers, employees, and leaders, demonstrating excellent customer service.
If responsible for bleeding times, meet applicable CLIA qualifications and responsibilities for moderate-complexity testing personnel.
Provide appropriate care and contact for patients across neonatal, infant, child, adolescent, adult, and geriatric age groups.

Benefits

Health, dental, and vision insurance, available the first of the month after 30 days of employment for employees hired to work at least 20 hours per week.
Employer-paid life insurance, short-term income replacement, and long-term disability for eligible employees.
Paid Time Off program for eligible employees.
403B retirement plan with employer match for eligible employees.
Free financial planning sessions for all employees.
Educational assistance program.
Employer-paid Employee Assistance Program.

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