Registrar - Wound Care Center

Community Health Systems•Dothan, AL

About The Position

The Registrar supports patient care at the Wound Care Center by accurately capturing and verifying patient demographic and insurance information through in-person and telephone interactions. The role supports a seamless registration process by scheduling procedures, securing required authorizations, and maintaining complete, organized patient records while providing courteous customer service. The Registrar works with patients and families to answer questions, explain insurance requirements and financial obligations, and address insurance-related concerns. The role also coordinates procedure schedules, communicates operative reports to physician offices, completes registration documentation, and helps ensure patients are properly identified throughout their stay.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately handle sensitive and confidential information.
Effective interpersonal skills for working with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Interact with patients and their families to answer questions and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture health insurance details, and secure necessary service authorizations and verifications.
Collect and record estimates of patient financial responsibility as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure patient medical records are complete.
Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient is unable to sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Place an armband on each patient before they leave the department to ensure proper identification throughout their stay.
Answer and return phone calls, addressing questions professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.