Registrar Senior Infusion Center

Corewell Health • Livonia, MI

5d • Onsite

About The Position

The Registrar Senior supports the Infusion Center in Livonia and performs all Registrar tasks while serving as a subject matter expert and resource for registration staff. Under the direction of the Patient Access Registration Front Line Manager, this role mentors staff, helps maintain departmental standards and performance metrics, and may represent the management team when the supervisor is absent. The position may assist with staff scheduling, task assignments, work queues, special projects, and day-to-day problem solving.

The role provides registration services across clinical departments and patient service areas. It registers patients in EPIC, verifies demographic, insurance, referral, authorization, and financial information, supports financial advocacy and payment processes, and assists patients with forms and cost estimates. Other duties include medical necessity screening, document scanning, handling cash where applicable, preparing charts and supplies, correcting work queues and insurance rejections, and researching potential duplicate medical records.

The Registrar Senior may act as a preceptor, assist with training and process improvement, complete audits and task lists, and help resolve technical, clinical, or service concerns. The role may initiate EPIC downtime and disaster procedures, participate in regulatory reviews, and communicate with organizational leaders through the appropriate chain of command. The position is full-time, Monday through Friday, with a day shift schedule of 8:00 a.m. to 4:30 p.m. (40 hours per week).

Requirements

• High school diploma or equivalent.
• At least 18 years of age, as required to co-sign legal documents such as hospital consent forms.
• Two years of relevant experience.

Nice To Haves

• Associate's degree in business, management, or a related field.
• Bachelor's degree in business, management, or a related field.

Responsibilities

• Perform all Registrar tasks and serve as an expert resource for registration staff.
• Provide registration services in a variety of work areas as needed.
• Register patients in EPIC and collect and document required demographic, insurance, and financial information.
• Verify insurance coverage, referrals, and authorizations, and communicate requirements to patients and physician or office staff.
• Support financial advocacy, payment plans, re-bills, payment collection, financial reviews, and cost estimates.
• Review and obtain hospital consent forms and Notice of Privacy Practices; collect and document Advance Directive and Medicare Questionnaire information.
• Screen outpatient visits for medical necessity and issue an ABN when appropriate, excluding lab-only outpatients.
• Scan appropriate documents into EPIC, and issue receipts and complete cash balance sheets where applicable.
• Transcribe written physician orders, clarify them with physician or office staff as needed, and determine and document ICD-10 codes.
• Research potential duplicate medical records and mark records for merge when appropriate.
• Prepare patient charts, affix wristbands, manage reports and paperwork, and maintain supply inventory.
• Correct work queue accounts and insurance rejections within one to two business days.
• Complete audits and task lists, assist with scheduling and initial time-off review, and help manage assigned tasks and work queues.
• Act as a preceptor or shadow newer staff as assigned, and assist with new-hire training and process improvement projects.
• Represent management in the supervisor's absence by resolving problems and service concerns and initiating downtime or disaster procedures as appropriate.
• Participate in regulatory reviews, including Joint Commission reviews, as needed.
• Meet or exceed departmental productivity, collection, quality, professionalism, and customer service standards.
• Perform other duties as assigned by the team or supervisor.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED