Registrar, Willow Creek Women's Clinic
About The Position
The Registrar registers patients presenting to Northwest Medical Center, conducts patient interviews to gather registration information, completes required forms, and obtains signatures. The role initiates the financial counseling process, collects payments owed, verifies insurance at the point of service, and calculates patient estimates. The Registrar represents Northwest Medical Center as a primary point of initial communication and may perform scheduler responsibilities to ensure continuous scheduling coverage. The position engages with patient access functions across the emergency department, outpatient services, surgery, and financial counseling. It also supports the supervisor with registration accuracy reporting, trend identification, training and orientation documentation, employee scheduling, and candidate selection.
Requirements
- High school diploma or GED.
- At least 1 year of scheduling, administrative support, or clerical experience; healthcare or service operations experience preferred.
- At least 6 months of customer service experience.
- Knowledge of computers and standard office equipment.
- Ability to type at least 35 words per minute.
- Proficiency with Microsoft Outlook, Excel, and Word, and ability to learn new systems quickly.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Strong customer service skills and professional communication by phone, email, and in person.
Nice To Haves
- Healthcare or service operations experience.
- Medical office experience.
Responsibilities
- Accurately obtain required information to register patients for all services.
- Engage with patient access areas, including the emergency department, outpatient services, surgery, and financial counseling.
- Assist the supervisor with daily reports on registration information accuracy, identify trends, and offer solutions.
- Coordinate training and orientation documentation under the supervisor's direction.
- Maintain the employee schedule under the supervisor's direction.
- Assist with candidate selection and peer interviews.
- Obtain authorizations and verifications for services and enter them into the system.
- Obtain accurate insurance information for billing purposes.
- Collect copayments for services rendered or to be rendered, and correctly collect and receipt payments.
- Complete required data for financial services.
- Communicate effectively with customers and assist with inquiries.
- Meet production standards for collection goals.
- Refer uninsured and underinsured patients to financial assistance.
- Use resources and supplies efficiently.
- Use computer systems to access patient information, email, and other required systems.
- Perform scheduler responsibilities as needed to ensure continuous scheduling coverage.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Retirement plan with employer match
- Wellness program with health insurance discounts or a cash bonus for participation
- Milestone payments based on longevity of employment
- Paid time off (PTO) or flex time off (FTO)
- Extended sick pay
- Learning Center for Freeman Family members
- Payroll deduction at various locations, including The Daily Grind, Freeman Gift Shop, and the cafeteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
