Registrar Service Specialist

Bethel University•Saint Paul, MN

2d•$20 - $20•Onsite

About The Position

Bethel University is seeking a Registrar Services Specialist to serve as a key member of the Registrar's Office, providing exceptional support to students, faculty, advisors, and campus partners throughout the student lifecycle. In this highly collaborative role, you'll be at the center of the student experience—assisting with the registration processes, delivering outstanding front-line customer service, maintaining accurate student records, and ensuring the integrity of essential academic processes. Your attention to detail, commitment to excellence, and ability to navigate complex requests with professionalism will help students stay on track toward achieving their educational goals. Beyond technical expertise, we're looking for someone who is passionate about serving others and excited to contribute to Bethel University's Christ-centered mission. If you are a proactive problem solver who enjoys balancing administrative precision with personal connection, this is an opportunity to make a meaningful difference every day. Candidates must be able to work in the office in Arden Hills, MN. The starting pay for this position is $20.30 per hour.

Requirements

Post-high school training/coursework required.
Two (2) years of professional experience in an administrative, customer service, student services, or office operations role requiring strong attention to detail and the accurate management of confidential information.
Demonstrated experience providing exceptional customer service while managing multiple priorities in a fast-paced environment.
Working knowledge of Microsoft Office Suite.
Able to learn, understand, and distribute policy information.
Effective oral and written communication skills.
Ability to interact effectively with faculty, students, administrators and staff are required.
Ability to provide excellent customer service.
Excellent attention to detail.
Ability to critically assess and evaluate individual requests and accurately and consistently apply policy and process. Must critically evaluate requests to ensure accuracy.
Proven self-starter and be able to work independently and as part of a team.
Must be able to handle sensitive, confidential information in a mature, professional manner.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bachelor’s degree preferred.
Experience in a registrar’s office or similar academic administrative situation or professional office experience preferred.
Experience with relational databases preferred.
Understanding of liberal arts education is preferred.

Responsibilities

Process traditional undergrad registration, add/drop/withdrawal changes, and registration in individualized courses for current students using a variety of tracking reports, systems, and procedures, as required.
Communicate necessary registration confirmations and information to university stakeholders.
Create and maintain accurate, updated documentation of processes, communication templates, and procedures.
Process Major/Minor Changes for Traditional Undergraduate Students.
Assists with incoming new student registration and annual registration events.
Serves as back up to other team members.
Serve as front-line customer service for inquiries at both the main office and on-campus location on a rotation basis.
Direct mail for the office suite, phone calls, emails, and walk-in visitors to the appropriate staff member, resolving problems and answering questions directly when possible.
Process walk-in transcript requests.
Process stop-outs, withdrawal, forfeitures, and deferrals.
Oversee file room maintenance in coordination with Registrar’s Office staff and student workers.
Manage student file processes, including retention cycle, file ordering, and assist in the ongoing training and oversight of student workers who are assigned to file system maintenance.
Conducts periodic quality checks and assessments as needed and reports any issues to the Student Worker supervisor.
Manage office announcements; maintain inventory; coordinate with facilities, print services, and other offices for maintenance; and order supplies for the department.