Registrar Scheduler Operations Huntingdon

Mount Nittany Health•Huntingdon, PA

About The Position

Performs administrative activities associated with patient office visits and participates as a member of the healthcare team to engage patients, families, and caregivers in coordinating patient care. Receives general supervision from the Practice Manager and does not supervise others. The position handles patient registration and check-in, appointment scheduling, telephone communications, payments, office correspondence, and related administrative tasks.

Requirements

High school diploma or equivalent.
One year of experience, preferably in a medical practice or clinical setting.
Excellent customer service skills.
Knowledge of physician office procedures, medical terminology, grammar, and spelling.
Working knowledge of office equipment, including copiers, fax machines, telephones, and computers.
Ability to sort and file materials using alphabetic and numeric systems.
Ability to speak clearly, communicate effectively, and read, understand, and follow written and verbal instructions.
Ability to accurately record messages and patient data.

Nice To Haves

Completion of a Medical Office Professional program or equivalent is preferred.

Responsibilities

Greets and checks in patients, verifies and updates insurance information, provides necessary information, and assists patients with ambulatory difficulties.
Screens visitors, verifies appointments, responds to inquiries, and directs visitors to the appropriate area.
Interviews new patients, records information required for registration, and creates and enters information in a computer account.
Answers telephone calls, takes messages, responds to inquiries, transfers calls as appropriate, and responds to emergency calls according to established procedures.
Schedules, coordinates, and reschedules patient appointments using a computerized scheduler; relays updates to staff and maintains and updates provider schedules.
Totals charges, collects payments, issues receipts, and schedules future appointments as applicable.
Balances cash payments and cash on hand at the end of the shift according to cash control procedures.
Answers questions regarding patient appointments, testing, accounts, and charges, or refers questions to appropriate staff.
Instructs patients on preparation for office visits and special procedures, and on insurance requirements.
Obtains insurance referrals or financial waiver documentation as required.
Prepares and mails new-patient information packets and other office correspondence.
Ensures reminder calls are made through the automated system and makes follow-up calls as necessary.
Ensures call forwarding to and from the answering service daily.
Keeps the work area neat and orderly and ensures office supplies are maintained at an optimal level.
Distributes forms to patients, including test results and prescriptions.
Participates in quality improvement activities and processes.
Performs related and miscellaneous duties as assigned.