Registrar (Scheduling/Medical Scheduler)

Access Community Health Centers, Inc.•Madison, WI

6d•Onsite

About The Position

Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily by phone in a centralized call center located within the administrative offices. The role includes registering and scheduling appointments, entering and verifying patient demographic and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed. Registrars maintain consistent processes while delivering compassionate, professional patient experiences. The position requires critical thinking, multitasking, comfort using computers and web applications, and the ability to work effectively in a fast-paced, high-volume call center environment. The schedule is 1.0 FTE, Monday through Friday, consisting of four 9-hour workdays from 8:00 a.m. to 5:00 p.m. and one half day. Compensation starts at $20.00 and may be adjusted according to experience. Proof of full COVID-19 vaccination is a condition of employment, subject to reasonable accommodations described in the posting.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience using a personal computer, with strong keyboarding and typing skills.
Ability to think critically and multitask in a high-volume, fast-paced call center environment.

Nice To Haves

At least one year of customer service, telephone, or reception experience.
Previous experience scheduling or registering medical or dental appointments.
Fluency in English and Spanish.
Experience with EPIC or other electronic health record (EHR) systems.

Responsibilities

Register patients and schedule appointments.
Enter and verify patient demographic and insurance information.
Route messages to clinic staff.
Support interdepartmental workflows as needed.
Follow consistent processes and provide compassionate, professional service to patients.