Registrar I

Chesapeake Regional Healthcare•Chesapeake, VA

14d

About The Position

The Registrar I manages patient registration processes in the Patient Access Department and serves as a first point of contact for most CRMC patients. The role provides customer and financial services, including pre-registration, payer authorization, registration, pre- and point-of-service collections, medical necessity checking, and financial counseling, with referrals for follow-up as needed. The Registrar I supports patient access and financial clearance by collecting and verifying patient information, coordinating benefits, processing payments, communicating financial responsibility, and maintaining patient medical records. The position also provides courteous service, follows applicable regulations and department procedures, participates in quality improvement and ongoing learning, and supports flexible scheduling when necessary to ensure patient care.

Requirements

High school diploma or equivalent.
At least 1 year of experience in hospital, Emergency Room, or medical office registration, with extensive working knowledge of medical terminology.
Customer service knowledge, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Accurate data entry skills and ability to use basic computer hardware.
Experience working in a Windows environment or using multiple software/computer applications simultaneously.
BLS certification required within 30 days of start.

Nice To Haves

Associate degree in Healthcare.
Prior certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic.
Certification as a Certified Healthcare Access Associate (CHAA) or another HFMA-, NAHAM-, or AAHAM-recognized revenue cycle professional is encouraged within 24 months of employment.
Customer service experience in a retail setting or another healthcare/medical office environment.

Responsibilities

Manage registrations for patients receiving various hospital services, meeting Patient Access scorecard standards for registration time and applicable wait times.
Interview patients and accurately collect patient information and demographics, including accurate medical record selection.
Verify, review, and coordinate patient benefits and meet insurance verification expectations.
Manage point-of-service payments, cash receipting, and payment posting.
Assist patients with financial clearance by communicating financial responsibility through estimates, setting up payment plans, and/or referring them to financial counselors.
Manage accounts to meet Patient Access productivity standards.
Scan documents for patient medical records as required.
Provide courteous service to patients, families, teammates, and other department staff by resolving problems, responding to inquiries, and following up.
Comply with governmental healthcare and billing regulations, HIPAA, and Patient Access Department policies and procedures.
Apply knowledge of ICD coding requirements and other billing rules.
Participate in continuous process and quality improvement by sharing ideas and solutions, attending staff meetings, maintaining educational requirements, and taking part in learning opportunities.
Maintain confidentiality in accordance with applicable rules and regulations.
Participate in service recovery and customer service activities to support a superior customer experience.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate flexibility in work scheduling when necessary to ensure patient care.
Perform other duties as assigned.