RN, Registered Nurse - Patient Intake Transfer Center

CHRISTUS Health•San Antonio, TX

About The Position

The Registered Nurse Transfer Center evaluates, coordinates, processes, screens, and documents patient transfers into the CHRISTUS Health System. The RN collaborates with relevant business partners to determine the appropriate level of care and transport, obtains necessary medical and demographic information, and coordinates communication between referring and receiving physicians and healthcare facilities. The role efficiently engages appropriate departments and works with facility House Supervisors, referring physicians, ED and inpatient staff to support effective and timely transfers. The RN uses problem-solving and customer-service skills to identify the best course of action for patients, physicians, and hospitals. The position requires understanding and active participation in fulfilling the mission of CHRISTUS Health, behavior consistent with its Core Values, and support for the organization’s strategic plan and Performance Improvement Plan goals and direction.

Requirements

Associate's Degree in Nursing.
RN license in the state of employment or a compact RN license.
BLS certification.

Responsibilities

Provide excellent customer service by telephone and through personal contact with physicians, case managers, nurses, administrators, colleagues, and other Transfer Center groups.
Maintain professionalism and a patient-centered approach.
Anticipate and prioritize critical transfer issues.
Escalate concerns and barriers requiring administrative judgment in accordance with hospital policies and procedures.
Accept new assignments and perform additional duties as requested.
Follow protocols, policies, procedures, and established resources to ensure appropriate and efficient transfers.
Maintain timely awareness of current and future transfer requests.
Collaborate with hospital EDs, House Supervisors, administrators, and physicians to ensure appropriate and timely transfers.
Work proactively with House Supervisors to understand daily capacity, availability, and patient flow.
Maintain proficiency in EMTALA.
Organize and prioritize multiple complex tasks and make timely decisions using problem-solving skills.
Use computer systems and databases to support patient care, accurate data collection, monitoring, and evaluation; respond to callers using these systems.
Use transfer center software and maintain knowledge of Meditech.
Attend team meetings, in-services, and training to stay current on software systems and processes.
Maintain awareness of hospitals’ medical staff, services, and special programs.
Communicate with hospital House Supervisors each shift to assess bed availability and changes in service availability.
Collaborate with team members to maintain standard call lists.
Regularly update service availability and contact information.
Stay informed about physician and service changes through emails and team meetings.