PT RN Telehealth After Hours (Weekends only) reside in TX: Kelsey-Seybold Clinic, Pearland, TX

UnitedHealth Group•Pearland, TX

8d•$29 - $52•Remote

About The Position

Kelsey-Seybold Clinic, part of the Optum family of businesses, is hiring a registered nurse for its after-hours telehealth service. The nurse handles incoming calls from patients, physicians, and healthcare organizations, using the nursing process and software protocols to assess callers and offer appropriate care options based on triage guidelines. The role facilitates referrals and communication with primary care providers, specialists, healthcare facilities, community resources, and other healthcare organizations. Texas-based employees may work remotely. The schedule is every Saturday and Sunday from 8:00 a.m. to 6:30 p.m. The position requires sound clinical judgment, accurate documentation, effective communication, and the ability to prioritize complex tasks and respond calmly to urgent or chaotic situations. The nurse supports callers and their families or caregivers in navigating the healthcare system, follows department policies and documentation guidelines, and maintains current job-related knowledge, skills, and credentials. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $29.00 to $52.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Associate of Applied Science in Nursing.
Graduation from an approved school of nursing and a current license to practice professional nursing in Texas.
At least 5 years of progressive clinical RN experience in an acute care setting serving adult and/or pediatric patients.
Basic PC skills, including use of the Windows operating system.
Typing speed of 30 words per minute.
Excellent communication skills.
Ability to analyze complex information, organize and prioritize multiple conflicting complex tasks, and solve problems and make decisions quickly.
Ability to communicate with patients’ families, caregivers, physicians, and operators, including when parties are under pressure.
Ability to stay calm and purposeful and competently direct callers in emergent or chaotic situations.

Nice To Haves

Bachelor of Science in Nursing.
At least 3 years of RN experience in an Emergency Department.
At least 1 year of triage nurse experience.

Responsibilities

Provide accurate and complete information about available resources.
Record significant health history and assign relevant health-risk tags for callers.
Accept incoming calls from patients seeking assistance with acute or chronic medical issues; introduce yourself and the service on each inbound call.
Assess callers using nursing processes, software protocols, triage guidelines, assessment information, and clinical judgment, and facilitate appropriate care disposition.
Establish positive rapport with callers and family members, advocate for them as they navigate the healthcare system, and communicate professionally and courteously.
Complete or confirm registration and patient information for inbound calls.
Accurately document patient complaints, symptoms, problems, nursing assessments, information provided, dispositions, and inquiries for medico-legal and statistical purposes; create progress notes when a pertinent database resource document is unavailable.
Refer inquiries to appropriate sources and facilitate referrals and communication with providers, healthcare organizations, facilities, specialists, and community resources.
Address caller complaints or concerns, document them, and forward them to management.
Thank callers and offer assistance with future inquiries when closing calls, meeting the stated goal for 90 percent of inbound calls.
Schedule a callback within 24 hours for 10 percent of emergency referrals to determine compliance with recommendations.
Provide direction and support as a team member and team leader, contributing to productivity, team building, team morale, and program ownership.
Remain organized, set priorities, and respond calmly and competently when directing callers in emergent or chaotic situations.
Remain current on job-related knowledge, skills, education, in-service, credentialing, and certification requirements in accordance with policies and procedures.
Become familiar with equipment and use equipment and resources safely and cost-effectively.
Participate in committees and meetings focused on improving telephone nursing.
Perform related duties as required.