Center Care Team - Registered Nurse, Bilingual

ArchWell Health•Tucson, AZ

About The Position

ArchWell Health provides comprehensive primary care for senior adults with Medicare Advantage plans through a value-based model focused on patient experience, access, quality, and lower total cost of care. Reporting to the Center Manager, the Registered Nurse (RN) is responsible for direct patient care and education and for fostering collaborative relationships with providers and clinical operations staff. The role is suited to an experienced nurse passionate about serving seniors and includes a day-shift, Monday–Friday schedule. The RN follows clinical team workflows and performs daily nursing activities, including patient triage by phone and in person and patient education. The RN supports clinical performance improvement, quality and safety oversight, regulatory compliance, audit preparation, and staff training. Spanish fluency is required, and candidates must pass a Spanish proficiency test before an offer.

Requirements

Associate of Arts/Associate of Science degree in Nursing required.
Valid, active Registered Nurse (RN) license in the state or states of employment required.
At least 5 years of current direct nursing or medical work experience required.
BLS certification for healthcare providers required.
Fluency in Spanish required; candidates must pass a Spanish proficiency test before an offer.
Strong knowledge of healthcare and clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
Track record of developing and implementing processes for excellent customer service.
Superior clinical and patient-care skills; thorough knowledge of clinical procedures, legal rules and regulations, and healthcare best practices.
Skills in observing, training, and evaluating clinical and patient-care competencies.
Ability to leverage business and organizational knowledge across functional areas.
High emotional intelligence and integrity, with a driven and focused work ethic.
Desire to learn and embrace new methods, with adaptability and resilience.
Self-starter able to think creatively and work effectively.
Ability to build relationships and work effectively with people of varied seniority and diverse populations, including staff, providers, members, and family members.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor of Arts/Bachelor of Science degree in Nursing (BSN) or Healthcare Administration.
Experience in a community-based clinic, public health department, or specialization serving the senior population.
Skills in budgeting and fiscal management.

Responsibilities

Adhere to clinical team workflows and ensure clinical processes, policies, and procedures are followed in the center.
Perform daily nursing activities, including patient triage by phone and in person and patient education.
Collaborate with providers and the Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions.
Develop, implement, and monitor performance improvement activities.
Monitor compliance with national and organizational standards of care.
Prepare the market for internal and external quality audits and help lead the center’s response to clinical deficiencies.
Maintain current knowledge of state nursing, medicine, and pharmacy regulations as they relate to back-office personnel’s scope of practice.
Identify and provide resources to educate patients, families, and staff about clinical conditions and processes.
Oversee clinical quality and patient safety through training and education of back-office personnel and administrative staff.
Communicate effectively and motivate and engage colleagues around common goals.