Registered Nurse - Care Team

MIDWEST SPINE & BRAIN INSTITUTE LLC•Saint Paul, MN

2d•$37 - $46

About The Position

Midwest Spine & Brain Institute is seeking a Registered Nurse to join its care team and serve as a point of contact for patients navigating complex spine and brain conditions. The role provides clinical triage, assessment, and guidance through phone, patient portal, email, and in-person encounters. The nurse educates patients about conditions, procedures, and recovery plans and coordinates care with providers, advanced practice providers, interdisciplinary teams, and external facilities to support safe, timely, high-quality care. The position includes postoperative follow-up calls within a few days after discharge, including symptom, wound, and pain assessments, with concerns reported to providers as appropriate. The nurse maintains accurate, timely electronic health record documentation, implements orders under standing protocols and provider guidance, and assists other care team members as needed. The role also supports quality improvement, preventive care, regulatory compliance, and opioid-prescribing policies. The position is based in St. Paul, Minnesota, with travel to the Central Business Office or clinic locations for collaboration, training, or clinic coverage. Care team RNs may work onsite at a clinic approximately one day every other week, with additional onsite days as determined by leadership and operational needs.

Requirements

Current, unencumbered Minnesota registered nurse license.
Current BLS CPR certification.
Clinical assessment and critical-thinking skills for patient evaluation and triage.
Ability to prepare and maintain accurate, timely, and thorough records.
Ability to communicate clearly, orally and in writing, with patients, families, and team members.
Ability to remain calm during stressful or emergent situations.
Ability to manage time effectively and work independently or collaboratively as needed.
Knowledge of common safety hazards and proper use of personal protective equipment.
Proficiency with electronic health records and Microsoft Office Suite.
Commitment to HIPAA and patient confidentiality standards.
Ability to maintain knowledge of organizational policies, regulations, and procedures.
Ability to travel to business office or clinic locations as needed and coordinate travel with leadership.

Nice To Haves

Experience with telephone triage.
Knowledge of spine and neurological conditions.

Responsibilities

Respond to patient inquiries by phone, portal, email, and in person, providing timely, courteous, and clinically appropriate guidance.
Perform clinical assessments, triage symptoms, identify urgent or emergent situations, and escalate concerns to providers as appropriate.
Conduct postoperative follow-up, assess recovery progress, and educate patients about self-care.
Implement orders according to standing protocols and provider guidance.
Coordinate care with internal teams, providers, and external facilities, including prior authorizations, referrals, and medication requests.
Conduct postoperative follow-up calls within a few days after discharge, including symptom monitoring, wound assessments, and pain assessments.
Maintain accurate, timely, and thorough documentation in the electronic health record.
Participate in quality improvement initiatives, including protocol and workflow development.
Support immunization and other preventive care initiatives as assigned.
Assist with compliance with regulatory requirements, including OSHA, Department of Health, and DEA requirements.
Assist providers with compliance with opioid-prescribing policies and programs.
Use the EHR and other essential technology for patient care and documentation.
Maintain professional licensure and certifications in compliance with regulatory requirements.
Participate in departmental meetings, projects, and interdepartmental initiatives as assigned.
Assist other Care Team members as appropriate and remain flexible with work assignments.
Travel to the Central Business Office or clinic locations for team collaboration, training, or clinic coverage.