Registered Nurse - Behavioral Health Intake

Advocate Health•Milwaukee, WI

7d•$38 - $57•Onsite

About The Position

The Registered Nurse in the Behavioral Health Intake/Call Center at Aurora Psychiatric Hospital provides and coordinates comprehensive patient care through the nursing process, delivering safe, therapeutic care in accordance with established standards, policies, and procedures. The RN uses evidence-based practice, clinical decision-making, compassion, and communication skills to support patient safety and a positive patient experience across the continuum of care. The role works in the hospital’s Intake/Call Center and supports behavioral health admissions and program access. Duties include coordinating patient transfers, conducting telephonic or video intake assessments, triaging cases with on-call physicians, and taking and entering orders. The RN also triages calls to determine whether medical clearance is needed before inpatient assessment and may assess outpatient-program candidates and coordinate recommended care and scheduling. The position is full time, 40 hours per week, Monday through Friday from 3:00 p.m. to 11:30 p.m., with a holiday rotation. It is based at Aurora Psychiatric Hospital in Wauwatosa, Wisconsin.

Requirements

Completion of an accredited or approved nursing program.
Registered Nurse license issued by the state in which the teammate practices.
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association.
Ability to meet the physical requirements of the position, including safely lifting up to 35 pounds, pushing or pulling up to 30 pounds, and assisting with 150-pound sliding transfers.
Functional speech, vision, hearing, touch, fine motor skills, and ability to operate equipment foot controls.
Ability to respond quickly to changing patient conditions and perform patient safety interventions.

Responsibilities

Provide and coordinate comprehensive patient care through the nursing process in accordance with established standards, policies, and procedures.
Use evidence-based practice, clinical decision-making, compassion, and communication skills to promote patient safety and a positive patient experience.
Facilitate internal Aurora patient transfers by telephone.
Facilitate non-Aurora transfers by telephone, including assessing documentation, coordinating physician triage, and taking and entering orders.
Conduct telephonic or video intake assessments for emergency department patients with behavioral health consultations; coordinate triage with the appropriate on-call physician and take and enter orders.
Triage telephone calls from patients seeking inpatient care to determine whether medical clearance is needed before arrival for assessment.
Occasionally conduct assessments for outpatient programs, coordinate physician triage for the recommended level of care, and schedule patients for programs.
Respond to changing patient conditions and perform patient safety interventions, including verbal de-escalation and restraints when necessary.