Registered Nurse RN Senior Manager House Supervisor

Banner Health•Casa Grande, AZ

1d•Onsite

About The Position

This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during the assigned night shift. The role supports the Clinical Care Operations department and may assist patients throughout the hospital, primarily in the Medical-Surgical, Observation, and Progressive Care units. It responds to facility emergencies, initiates disaster notification processes, facilitates patient placement, and communicates with media. The House Supervisor oversees staffing effectiveness and patient throughput, responds to codes and other crisis situations, serves as a resource for patients, families, physicians, and staff, and helps ensure regulatory compliance and continuous quality improvement. The position also provides leadership through coaching, performance evaluations, corrective actions, and staff development, and may participate in hiring, orientation, onboarding, and retention. It is a key resource for resolving operational issues, particularly during off-hours, and for integrating services and facilitating effective clinical and business decisions. The role is based at Banner Casa Grande Medical Center, a 141-bed acute-care hospital in Casa Grande, Arizona. The schedule is nights, 6:00 p.m. to 6:30 a.m., 36 hours per week, with weekend and holiday coverage on rotation. Self-scheduling is available for shifts and weekend coverage. The posting mentions $3 per hour float pay, an 18% night shift differential, and a $3 per hour weekend shift differential when applicable.

Requirements

BSN or MSN for new hires to the position after May 1, 2018; incumbents in the position as of May 1, 2018 must have strong knowledge of nursing and/or healthcare operations, normally obtained through a bachelor's degree in nursing, healthcare, or a related field.
Current RN license in the state of practice.
ACLS certification; not required for incumbents working in a Behavioral Health Hospital setting.
PALS certification may be required based on facility assignment.
Strong knowledge and understanding of clinical care, normally demonstrated through 3 years of experience in an acute-care setting.
Excellent demonstrated verbal and written communication, negotiation, problem-solving, and conflict-resolution skills.
High-level and critical decision-making ability.
Comprehension of laws, policies, procedures, standards, and practices.
Ability to work effectively in matrix management.
For employees in specified behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained throughout employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience as a House Supervisor and/or charge experience in a critical care unit such as ICU or ED.
Additional related education and/or experience.

Responsibilities

Assess staffing effectiveness and patient throughput, ensuring appropriate staffing numbers, competency, and skill mix according to census, acuity, and responsible labor-budget use.
Respond to and assess codes and other crisis situations, implement plans, evaluate responses, and use the appropriate chain of command.
Serve as a professional resource to patients, families, physicians, and staff by prioritizing, mediating, and resolving concerns; interpret organizational policies and facilitate patient-centered care.
Interpret and ensure compliance with applicable policies and procedures, and provide expertise and support to committees and departments.
Support continuous quality improvement.
Coach staff, conduct performance evaluations, take corrective action, and provide development opportunities; serve as a role model and encourage staff development.
May participate in staff selection, orientation, onboarding, and retention.
Use available resources to resolve problems and facilitate facility operations, particularly during off-hours.
Facilitate patient placement and communicate with media during facility operations and emergencies.
Integrate services, improve patient care, ensure effective communications, and facilitate clinical and business decision-making.