Registered Nurse (RN) - Home Telehealth (HT) Care Coordinator

Veterans Health Administration • Tomah, WI

7d • Onsite

About The Position

The Registered Nurse (RN) - Home Telehealth (HT) Care Coordinator provides competent, evidence-based care to assigned patients and works with potential non-VA community partners to improve rural and highly rural Veterans’ access to healthcare services through telehealth initiatives and programming. This is not a remote or virtual position. Telework is ad hoc only, as determined by agency policy.

The RN is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. The position coordinates care focused on patient education, self-management, and customer satisfaction throughout the continuum of care, and coordinates a panel of patients to help ensure care is timely, appropriate, high quality, and cost effective. The position also supports the quality, safety, efficiency, utilization, productivity, and effectiveness of telehealth programs.

The position is full-time, scheduled 0800–1630 depending on facility needs. Recruitment and relocation incentives and permanent change of station are not authorized. A full and unrestricted nursing license from a U.S. state or territory is required, subject to the stated education and licensure qualifications and exceptions.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the stated education pathways and foreign-education equivalency requirements.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a U.S. state, territory, commonwealth, or the District of Columbia, subject to the Graduate Nurse Technician exception.
• Meet the education, professional nursing experience, and applicable grade-level dimension criteria for the assigned Nurse grade and level.
• U.S. citizenship, except that non-citizens may be appointed when qualified citizens cannot be recruited in accordance with VA policy.
• Selected applicants must pass a pre-employment physical evaluation and applicable background/security investigation; applicants in testing-designated positions are subject to pre-employment urinalysis.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• May be required to serve a probationary period.
• Physical ability to perform nursing duties that may involve extended walking, standing, or sitting, moderate lifting, repeated bending or kneeling, and use of safe patient handling and mobility protocols.

Nice To Haves

• Master of Science in Nursing (MSN) is highly preferred.
• Three years of experience with patient triage and disease-management education.
• Three years of experience working with a mental health population.
• Excellent organizational skills.
• Demonstrated ability to work with multiple databases.

Responsibilities

• Provide and/or supervise direct patient care and be accountable for all elements of the nursing process.
• Coordinate care for assigned patients and a patient panel throughout the continuum of care.
• Provide patient education and support self-management and customer satisfaction.
• Facilitate shared decision-making with Veterans, identify their needs and goals, and develop or modify patient-specific plans of care.
• Advocate for telehealth program needs at the facility and bring matters requiring higher-level intervention to facility leadership.
• Facilitate communication among primary care, specialty care, healthcare professionals, team members, other clinics, and community agencies.
• Monitor core quality and performance measures for telehealth programs.
• Develop mechanisms to evaluate and monitor telehealth quality, safety, efficiency, utilization, productivity, and effectiveness.
• Work with potential non-VA community partners to improve rural and highly rural Veterans’ access to healthcare through telehealth initiatives.
• Perform other duties as assigned.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• Up to 50 days of paid time off per year, including 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree