Registered Nurse- Quality Management Investigations Program Coordinator

Veterans Health Administration • West Haven, CT

5d • Hybrid

About The Position

This full-time Registered Nurse position is in Nursing, Executive Director Services, at VA Connecticut Healthcare System in West Haven, Connecticut. The role is aligned under Quality Management Service and reports under the Facility Medical Center Director. The coordinator functions as an advanced clinician, applying leadership, experience, and creative approaches to managing complex patient care and investigations.

The position manages, coordinates, investigates, delegates, or assigns formal and preliminary inquiries, Administrative Investigation Boards (AIBs), and complaint investigations involving the Office of Inspector General (OIG) and The Joint Commission (TJC) Hotline. The nurse collaborates with interdisciplinary teams, leads process improvement initiatives, and communicates investigation information and requests among sources including EEO, SBU, OIG, TJC, and Executive Leadership. Work includes initiating and completing investigations in accordance with established procedures, policies, and directives.

The position is scheduled for 40 hours per week, Monday through Friday on the day shift. Ad-hoc telework may be authorized by the supervisor; the role is not virtual. A pre-employment physical and medical examination are required.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited professional nursing program, or another education pathway specified in the announcement.
• Current, full, active, and unrestricted registered professional nurse license in a U.S. state, territory, commonwealth, or the District of Columbia; a Graduate Nurse Technician exception may apply.
• Meet the education, experience, and dimension criteria for the grade and level assigned.
• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Pass required pre-employment screening, including drug testing for testing-designated positions, background/security investigation, and physical evaluation.
• Register for Selective Service if applicable.
• Participate in the VA seasonal influenza vaccination program.
• Complete online onboarding and required application documentation.

Nice To Haves

• Three to five years of acute clinical experience.
• Knowledge of regulatory compliance tracking.
• Experience managing, coordinating, investigating, delegating, or assisting with formal or preliminary investigations.
• Experience conducting unbiased interviews to gather factual statements.
• Fact-based technical writing skills.
• Conflict resolution experience.
• Participation in hospital committees investigating root cause analyses, sentinel events, medical errors, or near misses.
• Master of Science in Nursing (MSN).

Responsibilities

• Assess, plan, implement, and evaluate care delivery based on age-specific components.
• Demonstrate leadership and performance that improve care for groups or individual patients or employees.
• Use sound decision-making and judgment and effective interpersonal skills.
• Collaborate with interdisciplinary team members and lead innovative process improvement initiatives to influence care outcomes.
• Communicate investigation information and requests for investigations from sources including EEO, SBU, OIG, TJC, and Executive Leadership.
• Manage, coordinate, investigate, delegate, or assign formal and preliminary inquiries, Administrative Investigation Boards, and OIG and TJC Hotline complaint investigations.
• Complete the actions required to initiate and finalize investigations under established policies, procedures, and directives.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year, comprising 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree