RN Centralized Call Center (CCC)

Care Synergy • Denver, CO

1d • Remote

About The Position

The Denver Hospice has an immediate opening for a Registered Nurse, Centralized Call Center. This is a PRN position with a variable schedule. Colorado residents are preferred. The RN-CCC functions as a resource and provides support across all affiliates. The organization is a network of mission-driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life. The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Requirements

• Graduate of an accredited school of nursing.
• 1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
• Current Colorado RN license.
• Valid Colorado state driver license and proof of auto insurance.
• Current CPR certification.

Nice To Haves

• BSN preferred.

Responsibilities

• Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care.
• Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller.
• Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs.
• Assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.
• Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.
• Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
• Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering.
• Provides nursing support based on patient/family goals to achieve life closure.
• Modifies care plan as necessary.
• Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate.

Benefits

• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs
• Two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree