Registered Group Supervisor Centralized Services - Orlando FL On-Site
About The Position
The Registered Group Supervisor is responsible for the day-to-day function of a team at a Centralized Services facility. The role trains, coaches, and provides feedback and recognition to team members, keeps management informed of issues, and supervises departmental work activities, staffing, and scheduling to achieve business objectives. The supervisor maintains and improves department performance by building morale, motivating team members, and applying constructive coaching and discipline policies. The position oversees pharmacy compliance, security, records, and operating procedures, and serves as Pharmacist in Charge (PIC) as required by the facility. It also manages daily team operations, employee leadership activities, customer escalations, and continuous-improvement efforts. The role requires current pharmacist licensure and completion of continuing education credits to maintain licensure. The position is based on-site in Orlando, Florida. Walgreens states that the role will remain open until filled. The hourly salary offered will depend on factors including geography, skills and abilities, education, experience, and other relevant factors; no salary range is provided in the supplied description.
Requirements
- Registered Pharmacist with at least 1 year of pharmacist experience.
- Current pharmacist licensure in multiple states as required by Centralized Services, or willingness and ability to obtain multiple-state licensure within six months of the position start date to serve as PIC for facility licensing across multiple states.
- Experience analyzing and reporting data to identify issues, trends, or exceptions, drive improved results, and find solutions.
- Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
- Experience prioritizing, performing, and making decisions while maintaining composure under pressure.
- Experience coaching, mentoring, empowering, and training staff and fostering a team environment.
- Basic Microsoft Word skills, including document editing, formatting, sorting, inserting elements, find and replace, spell check, track changes, review pane, and printing.
- Basic Microsoft Excel skills, including workbook and worksheet operations, cell formatting, copying and pasting, alignment, and inserting rows, columns, and charts.
- Willingness to work various hours and shifts, including evenings and weekends as needed.
- Willingness to travel up to 10% of the time for business purposes, within and outside the state.
Nice To Haves
- Supervisory experience.
- Experience with PROMISE, INTERCOM, and PLUS computing systems and related functions.
- Centralized Services leadership experience.
- Project management experience, including planning, organizing, and managing resources to complete project goals and objectives.
Responsibilities
- Ensure compliance with federal, state, and local pharmacy laws and company and facility policies; oversee security protocols that protect patient privacy under HIPAA guidelines.
- Maintain pharmacy records and comply with laws and regulations governing pharmacy practice; review pharmacist licensure and pharmacy technician registration status and renewals.
- Serve as Pharmacist in Charge (PIC) as required by the facility and maintain Pharmacy Standard Operating Procedures in accordance with applicable state and federal laws and regulations.
- Conduct leadership activities, including one-on-one and team meetings, time and attendance tracking, employee feedback and scheduling, performance reviews, counseling, interviewing, employee development, and performance improvement plans.
- Manage daily operations of the designated team and supervise team members; ensure work orders are processed and quality and deadline requirements are met.
- Maintain records of customer interactions, complaints, comments, and actions taken; contact customers regarding inquiries, investigation results, and planned adjustments; resolve escalated issues.
- Facilitate continuous improvement to reach team goals, identify process enhancements, and recommend responses to management when additional development is needed.
- Complete continuing education credits to maintain current pharmacy licensure.
- Represent the company positively and promote enthusiasm, team spirit, integrity, a positive work environment, and achievement of department goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
