Registered Group Supervisor Centralized Services - Orlando FL On-Site

Walgreens•Orlando, FL

12h•Onsite

About The Position

The Registered Group Supervisor is responsible for the day-to-day functions of a team at a Centralized Services facility. The role oversees departmental work activities, staffing, and scheduling to meet business objectives, while training, coaching, and providing feedback and recognition to team members. The supervisor keeps management informed of issues and maintains and improves department performance by supporting team morale, motivating employees, and applying constructive coaching and discipline policies. The position ensures pharmacy operations comply with applicable laws, regulations, company policies, facility policies, and HIPAA guidelines. It oversees pharmacy records, licensure and registration status, renewals, and Standard Operating Procedures, and serves as Pharmacist in Charge (PIC) when required by the facility. The role also leads employee development and performance management, manages daily team operations and customer escalations, supports continuous improvement, and maintains current pharmacy licensure through continuing education. The role is based on-site in Orlando, Florida. It requires flexibility to work various hours and shifts, including evenings and weekends as needed, and travel of up to 10% for business purposes, including in-state and out-of-state travel. The position will remain open until filled. The stated hourly salary range is not included in the supplied description; actual pay depends on factors including geography, skills, education, and experience. Walgreens directs applicants to its benefits website for benefit information.

Requirements

Registered pharmacist with at least 1 year of pharmacist experience.
Current pharmacist licensure in multiple states as required by Centralized Services, or willingness and ability to obtain multiple-state licensure within six months of the position start date to serve as PIC for facility licensing across multiple states.
Experience analyzing and reporting data to identify issues, trends, or exceptions, drive improvement, and find solutions.
Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
Experience prioritizing, performing, and making decisions while maintaining composure under pressure.
Experience coaching, mentoring, empowering, and training staff and fostering a team environment.
Basic Microsoft Word skills, including document editing, formatting, sorting, inserting bullets and images, find and replace, spell check, track changes, and printing.
Basic Microsoft Excel skills, including workbook editing, inserting rows and columns, formatting cells, copying, pasting and saving, aligning text, renaming worksheets, selecting chart styles, and inserting worksheets.
Willingness to work various hours and shifts, including evenings and weekends as needed.
Willingness to travel up to 10% for business purposes, in-state and out of state.
Supervisory experience.

Nice To Haves

Experience with PROMISE, INTERCOM, and PLUS computing systems and related functions.
Centralized Services leadership experience.
Project management experience, including planning, organizing, and managing resources to complete specific project goals and objectives.

Responsibilities

Ensure compliance with federal, state, and local pharmacy laws and company and facility policies.
Oversee security protocols that protect patient privacy in accordance with company HIPAA guidelines.
Maintain pharmacy records and comply with laws and regulations governing pharmacy practice.
Review pharmacist licensure and pharmacy technician registration status and renewals.
Serve as Pharmacist in Charge (PIC) as required by the facility.
Maintain Pharmacy Standard Operating Procedures in accordance with applicable state and federal laws and regulations.
Conduct one-on-one and team meetings; track time and attendance; provide employee feedback; schedule employees; write and deliver performance reviews; counsel, interview, and develop employees; and create performance improvement plans.
Manage the daily operations of the designated team and supervise team members.
Ensure work orders are processed and established quality and deadline requirements are met.
Maintain records of customer interactions, including details, complaints, comments, and actions taken.
Contact customers to respond to inquiries or communicate investigation results and planned adjustments.
Resolve escalated issues.
Facilitate continuous improvement to achieve team goals and identify process enhancements and ideas.
Identify areas requiring additional development and recommend ways to management to achieve necessary results.
Complete continuing education credits to maintain current pharmacy licensure.
Promote a positive attitude, enthusiasm, team spirit, and integrity; foster a positive work environment and motivate the team to meet or exceed department goals.