Registered Client Service Associate (Atlanta, GA)

Raymond James • Atlanta, GA

2d • Onsite

About The Position

Raymond James is seeking a detail-oriented, motivated, and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role serves as a key point of contact for client service and supports account opening, account maintenance, asset transfers, cash monitoring, corporate actions, trading, portfolio rebalancing, reporting, and client-facing events. The position requires effective communication across phone, email, mail, in-person, and virtual channels, along with the ability to manage detailed tasks and changing priorities in a fast-paced, task-oriented environment. The workstyle is resident, with travel of less than 25%.

The associate is expected to remain current on firm and industry policies and procedures through training and professional development. Raymond James describes its culture as people-first and guided by the behaviors Develop, Collaborate, Decide, Deliver, and Improve, with core values of client-first service, integrity, independence, and a conservative, long-term view.

Requirements

• High school diploma or equivalent.
• Securities Industry Essentials (SIE) required, unless an exemption or grandfathering provision applies.
• Series 7 required.
• Series 63, 65, and/or 66 as required by state.
• Ability to communicate effectively with clients across in-person, virtual, phone, and mail channels.
• Ability to organize, manage, and track detailed tasks with changing priorities and deadlines in a fast-paced environment.
• Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up to ensure completion.
• Ability to resolve errors, questions, or concerns and handle stressful situations calmly and professionally while providing high-level customer service.
• Ability to analyze and research account information, solve problems, and use mathematics sufficient to process account and transaction information.
• Ability to work independently and collaboratively as part of a team.
• Ability to use standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Knowledge of general office practices and procedures, securities-industry investment concepts and procedures, financial markets, products, regulations, and trading terminology.
• Knowledge of managed account platforms, CRM or similar contact-management software, goal-planning software, and Excel, including spreadsheet development and reporting.

Nice To Haves

• One or more years of securities-industry or related work experience, or an equivalent combination of experience, education, and/or training approved by Human Resources.

Responsibilities

• Serve as the first point of contact for high-volume daily client interactions, including basic inquiries, quotes, and meeting scheduling, by phone, in person, virtually, and through mailings.
• Work independently and as part of a dynamic team to support Financial Advisors and the branch office.
• Onboard new clients, open new client accounts, and research client and security information using internal databases and other technologies.
• Keep key client information and documentation current with firm and industry requirements, rules, and regulations.
• Process and monitor asset transfers to confirm assets and cost basis are received successfully.
• Monitor available cash awaiting investment, run weekly cash and cash-equivalent reports, and contact clients about investment opportunities.
• Review, assess, and respond to corporate action items and client account alerts.
• Prepare financial reports, spreadsheets, and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of Financial Advisors.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Participate in training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Potential additional compensation, such as cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED