Senior Client Delivery Manager - Atlanta, GA

SAP Careers•Atlanta, NE

2d•$151,900 - $340,900

About The Position

The Senior Client Delivery Manager is the single point of accountability for enterprise SAP Private Cloud customers, owning customer relationships and the end-to-end engagement lifecycle from contract handover through renewal. The role drives adoption, contract compliance, delivery of contracted business outcomes, and customer trust to support renewals. The manager leads structured governance and communicates results to senior stakeholders, including CxO-level sponsors. The role protects revenue by identifying entitlement leakage, churn risk, and escalation triggers; for C2C customers, it also owns consumption tracking, risk mitigation, and revenue protection. Working with account teams, the manager surfaces upsell, cross-sell, and renewal-readiness opportunities and leads customer AI adoption by promoting release currency, entitlement consumption, and measurable AI-driven outcomes. The role works closely with SAP sales, operations, and technical colleagues to grow, retain, and deliver lasting value to strategic cloud customers. SAP describes its culture as inclusive, focused on health and well-being, and supportive of flexible working models.

Requirements

10+ years of experience in SAP cloud operations, infrastructure, or enterprise customer delivery.
Proven track record managing complex, high-value contracts across international, virtual teams.
Adaptive leadership skills, including de-escalating with composure, responding to competing stakeholder demands, and leading through ambiguity.
Financial acumen to track contract value, identify leakage, and connect delivery performance to commercial outcomes.
Structured project management discipline and strong governance experience.
SAP Basis/technical depth and a solid understanding of private cloud deployments and infrastructure.
Bachelor's degree required.
Fluency with agentic AI tools in day-to-day practice, including preparing for customer interactions, synthesizing insights, and accelerating delivery workflows.
Ability to present to a CIO and work through technical detail with a platform engineer.

Nice To Haves

Project management certification.

Responsibilities

Own the end-to-end SAP Private Cloud engagement lifecycle, from contract handover through renewal.
Drive customer adoption, track contract compliance, and ensure contracted business outcomes are delivered.
Lead structured governance sessions and present results to senior stakeholders, including CxO-level sponsors.
Identify entitlement leakage, churn risk, and escalation triggers proactively to safeguard revenue.
For C2C customers, own consumption tracking, risk mitigation, and revenue protection as the single-engine orchestrator.
Partner with account teams to identify upsell, cross-sell, and renewal-readiness opportunities.
Lead customer AI adoption, including driving release version currency, accelerating entitlement consumption, and demonstrating measurable AI-driven business outcomes.