Senior Client Delivery Manager - Atlanta, GA

SAP IT Business Systeme•Atlanta, GA

1d•$151,900 - $340,900

About The Position

The Senior Client Delivery Manager is the single point of accountability for enterprise SAP Private Cloud customers, owning the relationship and end-to-end engagement lifecycle from contract handover through renewal. The role drives customer adoption, contract compliance, delivery of business outcomes, and customer trust to support renewals and revenue protection. The manager leads customer governance and adoption, tracks consumption and contract value, identifies entitlement leakage and churn risk, and coordinates with account teams on upsell, cross-sell, and renewal opportunities. The role also leads customer AI adoption by supporting release currency, accelerating entitlement consumption, and demonstrating measurable AI-driven outcomes. It works closely with SAP sales, operations, and technical colleagues across virtual and international teams, and presents results to senior stakeholders, including CxO-level sponsors.

Requirements

10+ years of experience in SAP cloud operations, infrastructure, or enterprise customer delivery.
A proven track record managing complex, high-value contracts across international, virtual teams.
Adaptive leadership skills, including composure in de-escalation, flexibility with competing stakeholder demands, and the ability to lead through ambiguity.
Financial acumen to track contract value, identify leakage, and connect delivery performance to commercial outcomes.
Structured project management discipline and strong governance experience.
SAP Basis/technical depth and a solid understanding of private cloud deployments and infrastructure.
Bachelor's degree required.
Ability to present effectively to a CIO and work through detailed technical matters with a platform engineer.
Fluency with agentic AI tools in day-to-day practice, including preparing for customer interactions, synthesizing insights, and accelerating delivery workflows.

Nice To Haves

Project management certification.

Responsibilities

Own the end-to-end SAP Private Cloud engagement lifecycle, from contract handover through renewal.
Lead customer adoption conversations, track contract compliance, and ensure contracted business outcomes are delivered.
Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors.
Identify entitlement leakage, churn risk, and escalation triggers proactively to safeguard revenue.
Serve as the single-engine orchestrator for C2C customers, owning consumption tracking, risk mitigation, and revenue protection.
Partner with account teams to identify upsell, cross-sell, and renewal-readiness opportunities.
Lead customer AI adoption, drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes.