Registered Client Service Associate - Savannah, GA

Raymond James • Savannah, GA

5d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented, and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and other branch staff. The role serves as a key client contact and supports account servicing, investment-related operations, client communications, and branch activities in a fast-paced, task-oriented environment with changing priorities and deadlines. The position is based in Savannah, Georgia, and is designated as resident workstyle. Travel is less than 25%.

Requirements

• High school diploma or equivalent; high school completion is required.
• One or more years of securities-industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• SIE required unless an exemption or grandfathering provision applies.
• Series 7 required.
• Series 63, 65, and/or 66 as required by state.
• Knowledge of managed account platforms, general office practices, investment concepts and procedures used in the securities industry, financial markets, products, industry regulations, and trading terminology.
• Familiarity with CRM or similar contact-management software and goal-planning software.
• Ability to use Excel to develop spreadsheets and support ongoing reporting, as well as standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to communicate effectively across in-person, virtual, phone, email, and mail interactions, orally and in writing, with people at all organizational levels.
• Ability to analyze and research account information, use mathematics to process account and transaction information, and solve problems in a fast-paced environment.
• Ability to organize, manage, and track multiple detailed tasks with changing priorities and deadlines; identify time-sensitive items and assess competing priorities.
• Initiative and follow-through to ensure submitted items are completed and to resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional, high-quality customer service.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities-industry or related work experience.

Responsibilities

• Serve as a first point of contact for a high volume of daily client interactions, including answering basic inquiries, providing quotes, and scheduling meetings by phone, in person, virtually, and through mailings.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Onboard new clients, open client accounts, and research client and security information using internal databases and other technologies.
• Keep client information and documentation current with firm and industry requirements, rules, and regulations.
• Process and monitor asset transfers to confirm assets and cost basis have been received successfully.
• Monitor available cash awaiting investment, run weekly cash and cash-equivalent reports, and contact clients about investment opportunities.
• Review, assess, and respond to corporate action items and client account alerts.
• Prepare financial reports, spreadsheets, and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of Financial Advisors.
• Create and maintain client records and files using CRM software.
• Assist Financial Advisors with marketing efforts, seminars, and other client-facing events.
• Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Compensation may include additional cash or equity compensation, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED