Regional Youth Programs Manager - SoCal

Touchstone Climbing•Culver City, CA

36d•$26 - $28

About The Position

The Regional Youth Programs Supervisor oversees the management, organization, and overall quality of youth programs—including birthday parties, climbing camps, and club teams—at Touchstone Climbing gyms in an assigned region. The position focuses on regional program management and operations, as well as quality control, training, and continuing education. It reports directly to the Youth Programs Director. The role combines approximately 15 hours of coaching and 25 hours of administrative work per week. No more than 10 hours of administrative work may be completed at home; the remaining administrative work must be done on site. The position requires travel among regional gyms, including locations in Pasadena, Los Angeles, Culver City, Torrance, Burbank, and Fresno. Compensation is $26.00–$28.00 per hour, with individual compensation decisions influenced by regional and facility factors, program participation, coaching experience, and tenure.

Requirements

Maintain a current USAC coaches certification.
Have knowledge of USAC competition formats and rules.
Be able to communicate with and teach children of various ages and skill levels in a fun, engaging, effective, and age-appropriate manner.
Be able to observe climbers of different ages and abilities and provide constructive, effective feedback on technique and performance.
Be able to belay on top rope and lead in accordance with Touchstone belay standards and climber safety requirements.
Be able to teach rock climbing and competition skills to a wide range of ages and ability levels.
Use a safety-conscious, empathetic, and age-appropriate approach when teaching and communicating with children.
Communicate clearly and promptly with supervisors and coworkers.
Be self-motivated and stay on task during work.
Represent Touchstone professionally and positively, and adhere to its customer-service standards and Coaching Code of Conduct.
Be courteous, professional, and non-defensive in interactions with team climbers, parents, gym members, and guests.
Show up on time, ready to work, and maintain a clean, presentable appearance.
Wear a Team Touchstone coaching shirt or Touchstone logo apparel while coaching.
Have a passion for working with children and supporting their growth as climbers and people.
Be able to stand for an entire practice of three or more hours.
Be able to belay for extended periods as needed.
Be able to spot climbers effectively during bouldering activities.
Be able to bend at the waist and neck; sit, kneel, lie horizontally, and climb.
Be able to top-rope and lead belay children of all ages.
Be able to teach physical training exercises, such as push-ups, pull-ups, and V-ups, with proper form and attention to safety.
Travel and work at various gyms in the region, including Pasadena, Los Angeles, Culver City, Torrance, Burbank, and Fresno.

Responsibilities

Oversee birthday parties, climbing camps, and club teams across the assigned region.
Work with gym managers and the Youth Programs Director to interview, hire, onboard, and train regional Youth Programs staff.
Help enforce company policies and ensure coaching staff understand and follow the code of conduct.
Manage regional team waitlists and rosters, and collaborate with Climbing Club coaches to organize tryouts at their gym locations.
Communicate with club coaches about scheduling, roster capacity, membership changes, and participant transfers through meetings, Slack, in-person check-ins, and phone calls.
Regularly attend practices, actively coach, and provide feedback to help coaches improve their programs.
Answer customer questions about Club Team program goals and the tryout process.
Assist the Youth Programs Director with practice quality checks to promote consistency and ensure program standards are met.
Help manage Youth Program Redpoint (RPHQ) accounts, including dues, membership status, billing issues, accurate rosters, and attendance tracking.
Coordinate with gym management to prevent youth programs from adversely affecting the gym, its users, or staff, and to address facility issues.
Keep the Youth Programs Director informed about training, program development, quality, and incidents involving teams or team climbers.
Create and implement training curricula for Climbing Clubs and Climbing Camps, and create or contribute to Club Team training materials.
Collaborate with Climbing Club coaches to support climber progression, identify Competitive Team candidates, and maintain consistent curricula and program quality across levels.
Work with coaches and parents to facilitate appropriate progression of camp and club climbers into the Competitive Team.
Arrive punctually and prepared, and remain consistently available to attend youth programs.
Oversee climber safety during training and manage youth groups’ impact on gym members.
Collaborate with Competitive Team coaches and seek their feedback on program improvements.
Clean work areas before leaving the gym.
Attend Club Team practices and Camp sessions across regional gyms, keeping training fresh, challenging, fun, and appropriate for climbers working toward national-level competition.
Prepare a concrete plan for each practice and clearly communicate it to team climbers.
Develop climbers’ ability to think, climb, and compete independently, while integrating personal growth, growth mindset, confidence, mastery, commitment, dedication, and teamwork into practices.
Cultivate positive working relationships with gym managers; check in with management when at a gym and communicate team activity and major changes or incidents.
Report major safety issues to gym managers, respect requests concerning noise and practice locations, and consult the Head of Youth Programing when requests are difficult to accommodate.
Take and clock regularly scheduled meal breaks and appropriate rest breaks.

Benefits

Health insurance, including two Kaiser Permanente plan options; employer-paid coverage varies by plan and for employees versus dependents.
Dental insurance with employer-paid coverage for employees and dependents.
Vision plan with employer-paid coverage for employees and dependents.
Medical Flexible Spending Account with pre-tax contributions available to all employees.
Access to Modern Health and Calm mental health services.
401(k) retirement plan with employer match available.
Paid vacation and sick leave.
Free membership at all Touchstone facilities for the employee, plus a +1 membership for a partner, family member, or friend.
Unlimited guest passes for non-members accompanied by the employee.
Pro deals and staff discounts on gear purchased at Touchstone gyms.
Flexible work schedule supporting work-life balance.