Regional Vice President - Branch Operations - Dallas

Randolph Brooks Federal Credit Union•Dallas, TX

5d•Hybrid

About The Position

The Regional Vice President (RVP) is responsible for the development and oversight of the branches in the region to ensure the highest level of quality member service is provided in accordance with the Credit Union's overall strategic plan. This role requires adherence to applicable laws, regulations, and internal policies. The RVP will motivate, coach, and grow branch leadership through productivity enhancement initiatives, managing project collaboration and implementation for the benefit of branch staff, processes, and member interaction. The position involves collaborating with other departments to establish and update internal operating policies and procedures for efficient branch operations. Additionally, the RVP will analyze statistical data, provide documentation, and make recommendations for training and procedural changes. Travel is required periodically to different RBFCU sites, including Allen, DNT El Dorado, Frisco, and Garland, and potentially other locations as needed.

Requirements

High School Diploma or GED
Minimum of eight years of credit union experience or equivalent
Minimum of three years with RBFCU (if applicable to experience)
Minimum of seven years of management experience
Experience in staff management, leadership, mentoring, and conflict resolution
Good organizational, communication, and interpersonal skills
Ability to multitask and manage time effectively with close attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Strong interpersonal, organizational, communication, and time management skills
Good attendance and promptness
Planning and analysis skills and ability to structure and implement a Strategic Plan
Teamwork and dedication to build strong relationships with team, coworkers, and other departments
Must be motivated to meet and strive to exceed regional goals
Must have territorial management and presentation skills
Must be able to emphasize excellence, be results-driven, and able to objectively evaluate every situation, and make tough decisions where warranted
Must have a valid driver's license and be able to drive a car or have reliable transportation for visiting branches within their region or attending required meetings

Nice To Haves

College degree

Responsibilities

Ensure enforcement of state and federal laws/regulations and RBFCU policies and procedures, while monitoring productivity and quality.
Manage the CFPB complaint resolution process for the region, including conducting investigations and implementing coaching/training.
Review and resolve escalated member concerns/incidents to identify patterns and improve member service while ensuring compliance.
Review, evaluate, and implement changes to policy and procedures to ensure compliance standards are met.
Collaborate with branch managers to develop, review, and refine the regional strategic plan, establishing goals aligned with corporate objectives.
Develop and mentor branch management through training, coaching, and ensuring accountability to the strategic plan and staff development.
Stay informed on economic development in the region and encourage branch management collaboration with Business Development to cultivate new membership opportunities.
Enrich professional relationships between branches and other departments through open dissemination of information, sharing member concerns, and resolving issues.
Generate and explore ideas and concepts to improve processes and eliminate inefficiencies or risk.
Utilize strong interpersonal and technical skills to lead and participate in pilot projects.
Provide input on best practices for the development and implementation of new systems, programs, products, or services.
Ensure smooth integration of new initiatives and operational improvements across branches.
Regularly assess strengths and weaknesses of branch performance by analyzing branch data, including scorecards and MXP surveys.
Coach/mentor branch managers to achieve maximum results while fostering a culture of growth and development.
Review and revise scorecards and develop in-branch training content to promote operational excellence.
Conduct regular on-site visits with management to review/discuss branch, team, and management performance (at least quarterly, twice quarterly preferred).
Visit with branch staff in person, quarterly, to establish and maintain relationships, foster open communication, and address challenges.
Participate in Leadership and Management Development programs by developing new curriculum and leading classes.
Plan, coordinate, and host department-wide manager meetings, ensuring a productive learning environment.
Perform all other duties as assigned.