Branch Vice President

VyStar Credit Union•Jacksonville, FL

1d•Onsite

About The Position

The Branch Vice President is responsible for coaching, developing, and leading all branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This role involves creating, implementing, and maintaining branch strategies aligned with VyStar’s objectives in a dynamic environment. The Branch Vice President also develops and executes tactical plans and establishes branch objectives documented in the annual business plan. This position requires active participation in the VyStar Leadership Team, promoting and supporting credit union and management decisions. Additionally, the role involves building strong member and partner relationships and engaging in community volunteer and leadership opportunities. The Branch Vice President is directly accountable for the overall results and success of the branch team.

Requirements

High School Diploma/GED is required.
4 + years in a customer service, sales, community service, military service, or leadership role is required.
3 + years’ experience in lead role within financial institution is required.
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
Must possess strong teaching and mentoring skills and a commitment to quality service.
Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
May stand throughout entire shift in order to assist members or other staff.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Nice To Haves

Associate's/Bachelor’s degree preferred.

Responsibilities

Ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
Model all VyStar Excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
Partner with internal departments that are dependent upon referrals for success.
Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards.
Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives creating consistent expectations and course-correcting when necessary.
Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
Provide ongoing coaching for ABM including coach-the-coach evaluations, monthly performance reviews, and career progression discussions.
Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports.
Support and participate in all Credit Union initiatives and campaigns.
Analyze data to determine and implement staffing changes and modifications as needed.
Ensure compliance with regulations, policies, and procedures and perform audits.
Adhere to solid risk management guidelines in a highly regulated environment.
At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
Work from home during branch closures, such as during disaster recovery events.
Actively lead by example through community service supporting the VyStar brand.
Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
Resolve member concerns independently and escalate more complex concerns as appropriate.
Provide counseling to members and employees on all financial matters and make appropriate recommendations.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.