About The Position

The Regional Vice President of Affordable Housing Operations oversees a portfolio of residential properties by leading and supporting Regional Managers and their teams. This senior leadership position drives operational success, ensures client satisfaction, and builds strong internal teams. The RVP serves as a key liaison between executive leadership, clients, and on-site operations, helping shape and execute company strategies across the region. The role includes affordable housing regulatory oversight, leadership and people development, client and stakeholder engagement, operational and financial oversight, regional communication and problem-solving, and promoting a strong customer and brand experience. Travel is estimated at 25–50% of work time annually and may include property visits, conferences, training sessions, and other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional duties or responsibilities may be assigned at the supervisor’s request.

Requirements

  • Experience as a Regional Manager in Multifamily Affordable Housing operations is required.
  • Strong understanding of site-level operations, client engagement, and regional leadership.
  • Demonstrated success managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
  • Familiarity with budgeting, forecasting, and reporting processes.
  • A bachelor’s degree is preferred; relevant property management operations experience may be considered in place of formal education.

Nice To Haves

  • Industry certifications such as CAM, CAPS, CPM, HCCP, COS, TCS, or other relevant certifications.

Responsibilities

  • Ensure compliance with Equal Housing Opportunity and affirmative fair housing laws.
  • Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
  • Monitor LIHTC application and annual recertification processes.
  • Ensure compliance with regulatory and funding requirements, contracts, and reporting obligations.
  • Conduct file reviews and physical inspections, interact with regulatory agencies, and conduct semi-annual inspections as required.
  • Manage and support Regional Managers by setting clear goals, providing strategic guidance, and promoting professional development.
  • Foster accountability, collaboration, and performance across the region.
  • Identify, attract, and develop talent; promote internal growth through mentoring and succession planning.
  • Encourage training completion and continuous learning throughout all levels of the team.
  • Build and maintain relationships with ownership groups by understanding their goals and delivering value-added solutions.
  • Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions.
  • Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings.
  • Oversee day-to-day operations and financial performance of the regional portfolio.
  • Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues.
  • Identify improvement opportunities, implement process enhancements, and ensure consistent execution of company standards.
  • Use technology and best practices to improve service delivery and operating efficiency.
  • Adapt communication style to internal teams, clients, and leadership, and provide clear, proactive updates on performance, challenges, and progress.
  • Lead regional problem-solving initiatives and promote collaborative decision-making.
  • Represent the organization professionally and confidently, including in public speaking and client engagements.
  • Promote excellent customer service standards for residents and clients.
  • Support innovation in services, vendors, and systems to improve property performance and the client and resident experience.
  • Represent the brand by engaging with local industry associations and building community relationships.
  • Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of work time annually.
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