Oasis Senior Advisors - Regional Support Coordinator
About The Position
The Regional Support Coordinator (RSC) provides comprehensive administrative, marketing, technical, and operational support to senior living advisors across the Puget Sound market. This full-time role supports day-to-day operations, reporting, client engagement, marketing, onboarding, and community relationships to promote advisor efficiency, client satisfaction, and organizational effectiveness. The candidate must live in Pierce County, Washington. The RSC monitors advisor calendars, supports scheduling and client communications, provides technical training, and assists with onboarding and ongoing advisor needs. The role also manages invoices and revenue follow-up, maintains community profiles, coordinates marketing and social media activity, supports client and community engagement, and prepares regular reports. The position offers hybrid/remote flexibility based on regional needs and involves occasional regional travel.
Requirements
- At least 2–3 years of administrative, marketing, or coordination experience.
- Ability to manage multiple priorities and regions in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint, and cloud-based platforms such as OneDrive, SharePoint, and Slack.
- Strong technical skills and ability to train others on internal systems and workflows.
- Excellent written and verbal communication skills.
- Experience managing client and community relationships.
- Detail-oriented, proactive, and able to work independently while supporting a collaborative team.
- Comfort with client-facing communication by phone, email, and in-person or virtual meetings.
- Must live within Pierce County, Washington.
Nice To Haves
- Experience in senior living, healthcare, or a service-oriented industry.
Responsibilities
- Monitor calendars for advisors across multiple regions and assist with scheduling meetings, obligations, and client interactions.
- Provide in-person or virtual technical training and support for internal systems, OneDrive, IQ, Slack, and other role-related tools.
- Proactively contact new advisors to ensure they have the tools, resources, and guidance needed.
- Follow up on seasoned advisors’ To-Do items and assist with client and family communications and outreach coordination.
- Collaborate with the regional digital team on To-Do tasks, family and community follow-ups, and timely completion of action items.
- Track outstanding invoices and uncollected revenue daily, follow up with communities on past-due balances, and maintain accurate reporting.
- Maintain community profiles, including rates, amenities, contracts, contacts, photos, and Activities of Daily Living (ADLs), by proactively gathering information.
- Coordinate onboarding for new hires, including technology access, communication channels, branded materials, headshots, and biographies.
- Provide one-on-one technical training and guidance on internal systems, workflows, and company processes.
- Plan, draft, and distribute monthly newsletters for clients, senior living communities, healthcare professionals, and non-healthcare professional referral sources.
- Attend company-wide and local marketing meetings and apply relevant marketing systems, campaigns, and best practices to regional strategies.
- Execute regional promotional campaigns, community outreach, and event support, and track progress and outcomes.
- Manage marketing-material and promotional-item logistics, including drop-offs, deadlines, and quality standards.
- Maintain Facebook and Instagram content, schedule posts using Soci, monitor engagement, respond to comments and messages, and regularly update the Google website.
- Request Google reviews and testimonials from clients, families, community partners, and referral sources.
- Send thank-you or testimonial cards by mail and email, and document outreach in IQ client profiles and community records.
- Track review responses, ensure reviews are posted on Google, and monitor and respond promptly and professionally to new reviews.
- Coordinate the placement gift process, including purchasing, packaging, personalization, shipping, and documentation.
- Build and maintain relationships with senior living communities to support accurate information and ongoing collaboration.
- Generate, review, and maintain weekly and monthly reports on placements, outstanding invoices, and revenue.
- Maintain accurate, current, and accessible data in IQ, OneDrive, and internal spreadsheets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
