Host/Hostess - Oasis

GATE • Sawgrass, FL

1d • Onsite

About The Position

The Lodge & Club is seeking a friendly, polished, and energetic Host/Hostess to join the Food & Beverage team in the Oasis. The role is the first and last point of contact for members and guests, creating a warm, personalized dining experience and helping the team uphold Forbes Five-Star service standards. The position offers day and evening shifts, including weekends and holidays, and involves working a flexible schedule that may include split shifts.

Requirements

• Strong communication, organizational, and interpersonal skills.
• Professional, welcoming, and service-oriented demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Ability to learn and effectively use reservation and Point of Sale systems.
• Commitment to delivering personalized, detail-oriented service.
• Ability to stand and move throughout an entire shift.
• Availability to work day and evening shifts, including weekends and holidays.

Nice To Haves

• Previous customer service, restaurant, hotel, resort, or private club experience.

Responsibilities

• Arrive on time in the complete required uniform and maintain a polished, professional appearance in accordance with Club standards.
• Attend required training sessions, safety courses, and departmental meetings.
• Inspect the dining room, entrance, host stand, tables, chairs, floors, and music levels to ensure a welcoming environment.
• Review reservations, special requests, member preferences, and anticipated business levels before each shift.
• Welcome members and guests warmly, using names whenever possible.
• Manage reservations, walk-in guests, waitlists, and seating arrangements accurately and professionally.
• Escort members and guests to their tables, assist with seating as appropriate, and present menus.
• Balance table assignments among servers while considering reservations, section assignments, and service flow.
• Communicate accurate wait times and keep guests informed throughout their experience.
• Answer telephone calls professionally and assist with reservations and restaurant inquiries.
• Maintain a clean, organized, and inviting host stand and dining room entrance.
• Communicate special occasions, dietary needs, accessibility requests, and member preferences to appropriate team members.
• Support servers and other team members as needed while ensuring the entrance remains appropriately staffed.
• Thank members and guests upon departure and invite them to return.
• Address member and guest concerns professionally and involve management when appropriate.
• Perform additional duties that support exceptional member and guest service as assigned by Food & Beverage leadership.

Benefits

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary uniform dry-cleaning services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed