Host/Hostess - Oasis
About The Position
The Lodge & Club is seeking a friendly, polished, and energetic Host/Hostess for its Oasis restaurant and Food & Beverage team. The role serves as the first and last point of contact for members and guests, creating a warm, personalized dining experience and helping uphold Forbes Five-Star service standards. The restaurant features ocean views, and the position offers day and evening shifts, including weekends and holidays. The Host/Hostess prepares for each shift by reviewing reservations, requests, preferences, and anticipated business; ensuring the dining room and entrance are welcoming; and keeping the host stand organized. The role manages reservations, walk-ins, waitlists, seating, and guest communications; coordinates table assignments with servers; and shares guest needs with the appropriate team members. The Host/Hostess also supports the service team, handles inquiries and concerns professionally, and thanks guests as they depart. The schedule is flexible and may include days, evenings, weekends, holidays, and split shifts. The position requires standing and moving throughout an entire shift. Previous customer service, restaurant, hotel, resort, or private club experience is preferred. Benefits and privileges include competitive pay, paid time off, eligible-team-member insurance coverage, a 401(k) with company match, flexible scheduling, professional development, and resort-related discounts and amenities.
Requirements
- Strong communication, organizational, and interpersonal skills.
- Professional, welcoming, and service-oriented demeanor.
- Ability to remain composed and attentive in a fast-paced environment.
- Ability to learn and effectively use reservation and Point of Sale systems.
- Commitment to personalized, detail-oriented service.
- Ability to stand and move throughout an entire shift.
- Availability to work day and evening shifts, including weekends and holidays.
Nice To Haves
- Previous customer service, restaurant, hotel, resort, or private club experience.
Responsibilities
- Arrive on time and in the complete required uniform, maintaining a polished appearance in accordance with Club standards.
- Attend required training sessions, safety courses, and departmental meetings.
- Inspect the dining room, entrance, host stand, tables, chairs, floors, and music levels to ensure a welcoming environment.
- Review reservations, special requests, member preferences, and anticipated business levels before each shift.
- Welcome members and guests warmly, using names whenever possible.
- Manage reservations, walk-in guests, waitlists, and seating arrangements accurately and professionally.
- Escort guests to tables, assist with seating as appropriate, and present menus.
- Balance table assignments among servers while considering reservations, section assignments, and service flow.
- Communicate accurate wait times and keep guests informed throughout their experience.
- Answer telephone calls professionally and assist with reservations and restaurant inquiries.
- Maintain a clean, organized, and inviting host stand and dining room entrance.
- Communicate special occasions, dietary needs, accessibility requests, and member preferences to appropriate team members.
- Support servers and other team members as needed while ensuring the entrance remains appropriately staffed.
- Thank guests upon departure and invite them to return.
- Address member and guest concerns professionally and involve management when appropriate.
- Perform additional duties that support exceptional member and guest service as assigned by Food & Beverage leadership.
Benefits
- Competitive pay
- Paid time off, including vacation, holidays, and sick time
- Medical, dental, vision, life insurance, and disability coverage for eligible team members
- 401(k) with company match
- Flexible scheduling opportunities
- Complimentary parking and employee dining café
- Five-Diamond service training and professional development opportunities
- Certifications and continuing education opportunities
- Complimentary uniform dry-cleaning services
- Career growth and advancement opportunities throughout Gate Hospitality Group
- Preferred lodging rates
- Discounted golf and select recreational amenities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
