Regional Supervisor

WGA Legacy Property Management•Tampa, FL

About The Position

The Regional Supervisor is responsible for daily operations across a portfolio of A-B Class properties, including maintenance, asset management, accounting, and marketing. The role oversees and supports property managers, assistant managers, leasing staff, maintenance staff, and other site personnel to keep properties financially sound, well maintained, and operated consistently with company policies and procedures. The position manages staff and carries out supervisory responsibilities such as interviewing, hiring, training, developing, evaluating, assigning work, and, when necessary, terminating employees. The Regional Supervisor monitors property performance, occupancy, income, expenditures, renewals, concessions, and budgets; audits administrative, accounting, and maintenance operations; addresses resident relations; and inspects properties, vacant apartments, and exterior areas. The role also helps develop training programs, reviews marketing plans, and supports property repositioning and heavy rehabilitation while maintaining portfolio asset performance. The position reports to the Director of Operations and is functionally accountable to the Director of Compliance and CEO. It requires systematic travel between Texas and Florida and to company locations. As a role in a small company, it involves multitasking, adapting to different responsibilities, providing coverage for other management roles when required, and making recommendations to improve processes and organizational operations.

Requirements

At least 5 years of supervisory experience.
High-rise experience.
Working knowledge of applicable local and federal housing laws.
Knowledge of property maintenance, property marketing, and the financial aspects of property management.
Knowledge of employment laws related to equal opportunity, hiring, and training.
Strong supervisory, personnel management, and organizational skills.
Ability to delegate and communicate property management policies and procedures.
Computer literacy and proficiency in Word, PowerPoint, and Excel.
Experience with ResMan property management software.
Excellent verbal and written communication, problem-solving, decision-making, interpersonal, and time-management skills.
Ability to work under pressure, meet deadlines, multitask, and manage shifting priorities in a fast-paced, growth environment.
Willingness and ability to travel to all company locations.
Commitment to the company's goals and philosophy.
Comfort working directly with asset owners.
Willingness to work outside one's comfort level, provide operational recommendations, and take on different roles as needed.
Demonstrated proficiency in internet use, word processing, spreadsheets, and database management programs for reports and employment documents.
Mathematical skills to perform calculations and complete financial records, budgets, and fiscal reporting.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Employment history demonstrating property management, sales, marketing, and customer service experience sufficient to manage apartment community operations.
Ability to pass a background check and drug test.

Nice To Haves

CAM HAA Certification.
CAPS HAA certification.
Property management experience, preferably 3 years.
ResMan proficiency is preferred.

Responsibilities

Manage daily operations of an assigned portfolio of A-B Class properties, including maintenance, asset management, accounting, and marketing.
Hire, train, supervise, develop, and evaluate supervised employees in accordance with company policies and directives; plan, assign, and direct work and assist managers with site-level employees.
Monitor property operations and occupancy, recommend rent schedules, and prepare rent increases.
Review and audit property administrative, accounting, and maintenance functions for compliance with established policies and procedures, and approve exceptions.
Oversee resolution of resident relations issues.
Ensure invoices and financials are ready by month end; monitor property expenditures and income on a weekly basis.
Manage renewal schedules and concessions to ensure they comply with company policy.
Inspect properties and vacant apartments to ensure high standards and market-ready condition; evaluate maintenance, grounds, and housekeeping operations.
Assist with annual operating and capital budgets, monitor budget performance, and review expenditures against budgetary guidelines.
Assist in developing and implementing property management training programs.
Review and optimize the marketing plan for each property.
Travel systematically between Texas and Florida and to company locations to carry out portfolio management duties.
Conduct exterior property walks for asset preservation at each location.
Maintain portfolio asset performance during repositioning and heavy rehabilitation projects.
Communicate with teams, ownership, managers, upper management, customers, and residents.
Provide coverage in other roles as required, including assistant manager or property manager duties and short-term coverage of the Director of Operations' duties.
Recommend improvements to processes and operational areas across the organization.