Regional Solutions Consultant- Print Sales

Federal Express Corporation • Seattle, WA

10d • $26 - $36 • Remote

About The Position

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role involves extensive customer interaction by phone, in-center, and outside the center, gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts daily with customers, store managers, team members, and vendors to accomplish established business objectives.

Assigned customers are primarily located in the Seattle metropolitan area. This is a work-from-home opportunity, but applicants must reside in the Seattle metro area because local onsite travel for customer meetings is required. The role includes representing FXO as a print and related-services sales and support expert, developing customer relationships, growing revenue, managing customer satisfaction and retention, and coordinating customer needs with internal teams and vendors.

Requirements

• High school diploma or equivalent education.
• At least 2 years of specialized experience in selling or customer service.
• Present a professional personal image.
• Reliable transportation to the local market for customer and vendor meetings and other business needs.
• Organizational and planning skills.
• Ability to excel in a customer-focused and results-driven environment.
• Advanced reading, writing, and mathematical ability.
• Proficiency in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel.
• Ability to travel as required to meet with customers, vendors, team members, and for other business needs.
• Ability to maintain attention and concentration for extended periods.
• Ability to read and interpret documents and instructions from customers, vendors, and team members.
• Ability to communicate effectively with customers, vendors, and team members.
• Ability to perform work requiring cooperation and instruction.
• Ability to function in a fast-paced environment under substantial pressure.
• Ability to work with the appropriate level of independence.
• Ability to report regularly to work and maintain established business hours; this may include attendance at a physical location depending on the scope and nature of the position.

Nice To Haves

• Track record applying consultative selling methods to identify client operational pain points, recommend multi-product solutions, and expand account spending within enterprise or mid-market accounts.
• Experience reviewing bid specifications, quoting customized production jobs, and advising clients on complex print or signage projects, including substrates, finishing options, turnarounds, and distribution.
• Proficiency with enterprise CRM systems such as Salesforce or Microsoft Dynamics to log field activity, manage opportunities, track pipeline health, and forecast revenue.
• Strong interpersonal and formal presentation skills, including experience delivering capabilities pitches, product overviews, and executive reviews to department heads, procurement leads, and C-level decision makers.
• Experience with project hunting and cross-departmental prospecting within established institutional accounts, such as healthcare, education, corporate campuses, manufacturing, or professional services.
• Experience collaborating with production hubs, store operations, customer service, and external vendor networks to monitor job execution and ensure customer satisfaction.
• Familiarity with the commercial business and key industry corridors within the Indianapolis metropolitan area.

Responsibilities

• Represent FedEx Office as the on-site sales and support expert for print and related needs.
• Attend customer department meetings, site visits, and planning meetings; present FXO products and services to decision makers at supported locations.
• Provide friendly, polite, expert service to sales-supported customer accounts using consultative behaviors.
• Grow revenue at assigned customer locations by educating customers about business solutions and products, including color and black-and-white copying, signs and graphics, and holiday and promotional offerings.
• Serve as the primary FXO relationship owner for the Sales team at assigned customer locations.
• Present product and service overviews to customer departments and leaders so they understand FXO offerings and can advocate for FXO within their facilities.
• Use a consultative selling approach to identify and grow assigned customer accounts using available resources.
• Pursue new business within assigned customer locations.
• Perform customer retention and recovery activities.
• Follow up on bids and consult on complex orders.
• Implement local marketing programs for identified customers.
• Participate in sales blitzes.
• Ensure customer satisfaction throughout the sales process according to the Strategic Account Owner’s Secondary Coverage program documentation.
• Make sales calls at nearby customer facilities to identify and secure revenue opportunities; deliver capabilities presentations, provide on-demand support and post-sale follow-up, and share information with other MSCs.
• Monitor the quality and timeliness of customer work ordered and produced.
• Review strategies, activities, and performance against goals weekly with the Supervisor and attend sales calls.
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts.
• Meet or exceed activity standards established by the Secondary Coverage program.
• Maintain accurate customer relationship management system data, including daily activities and account updates.
• Maximize value for customers by working cross-functionally within FXO, Services, and other FedEx operating companies.
• Perform other duties as needed or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED