Regional Service Operation Director

Environmental Products Group Inc•Apopka, FL

9d•Hybrid

About The Position

Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Southeast. Our vision is to provide industry leading products that protect and support environmental prosperity. This is an opportunity to join our growing company and be part of our mission to become the most trusted equipment provider in the Southeast. We are looking for a motivated and dedicated individual to be part of our leadership team as the Director of Service Operations. As the Regional Director of Service Operations, you will lead eight dynamic service teams in Atlanta, Memphis, Nashville, Cincinnati, and Florida while making meaningful connections with our customers in the pursuit of providing outstanding customer experience. You will be responsible for building and leading a team’s that effectively schedules service appointments, provide repairs and maintenance while maximizing workflow. This position will oversee multiple locations to include in house services, road service, and light manufacturing. This unique opportunity will allow you to join a strong leadership team within a privately owned company that encourages creative thinking. Our continual investments have led to year or year sustainable growth. We encourage you to allow us to invest in your bright future, together.

Requirements

Minimum 5 years’ combined service management experience
Three (3) years’ senior management experience
Fleet Management experience would be considered an asset
Experience with using EPR software, CDK preferred
Valid driver’s license
Excellent verbal and written communication skills
Ability to travel throughout Florida, Georgia, Alabama and Tennessee
Highly organized and detail oriented with the ability to mentor others
Ability to develop professional relationships with both customers and team members
Advanced computer skills
Optimistic and collaborative attitude
Basic knowledge of OSHA laws
Strong leadership qualities
Approaches all tasks and challenges with vigor and determination
Demonstrate excellence in their respective fields
Possess the ability to learn quickly
Strive for perfection within a fast-paced environment

Responsibilities

Leading service teams at eight separate locations across the Southeast
Implementation and coaching of Service Manager(s) through development plans
Building key customer relationships
Responsible for growing profits and effectively managing costs
Building and maintaining strong supplier relationships
Scheduling travel as required. Estimated travel would be 1 week per month minimum.
Hiring for various position within your team.
Monitoring managers daily productivity and professional conduct
Maintaining shop tools and building equipment
Participate in developing business plans for each branch
KPI Creation and leading the service teams success